Corie Leigh Nueva Kaibigan

CORIE LEIGH KAIBIGAN QUALIFICATION SUMMARY Accomplished customer care professional with a track record of success in the BPO industry. Professional who is dedicated, honest, trustworthy, and has integrity, as well as resourceful, creative, detailoriented, and self-motivated. n a g i b i a K h g i e L e i r o C CONTACT - Blk 15, Lot 13, Canada St. Lynville Residences, Brgy. Latag, Lipa City, Batangas, Philippines 4217 EXPERTISE Virtual Assistant Customer Service Microsoft Office Email Handling and Management Email Etiquette Order Management Phone Support Calendar Management Call Handling and Support Data Entry Research Copy and Paste Chat Support Technical Support Billing Support Remote Support Ticket Management Encoding to Excel TOOLS/ APPLICATIONS/ DIALERS PERSONAL INFORMATION Age: 30 yrs. Old Birthday: October 8, 1991 Birthplace: Indang, Cavite Marital Status: Married Religion: Roman Catholic Nationality: Filipino Zendesk, Avaya, Livebox Vici, Google Suite Google Calendar Microsoft office Google Docs Google Excel/Sheet Skype Zoom Google Chat Google Meeting Google Hangouts Time doctor Hubstaff time tracking ACSR Einstein 360 Siebel Canva Facebook Instagram Twitter Tiktok Discord EDUCATION Primary Indang East Elementary School San Gregorio Indang, Cavite- Secondary Lycee de San Antonio Montesorri Tambo Kulit, Indang Cavite- Tertiary Bachelor of Science in Business Administration Major in Management - Graduate Southern Luzon College Burol Main, Dasmariñas, Cavite- Short Course for Bookkeeping Bookkeeping NC-III Tesda Course Ratings: Competent GOALS Training and Assessment Institute, Inc. Lipa City, Batangas OCTOBER 2019 – DECEMBER 2019 Personal References: Maricris Escorido Supervisor (JINS EYEWEAR) Outsourced Quality Assured Alabang, Muntinlupa City Jayson Redaja Supervisor (TELSTRA) TELETECH PHILIPPINES Lipa City, Batangas Rox-ann Larcia Supervisor (Comcast Billing) ALORICA PHILIPPINES Lipa City, Batangas Bernie Geneveo Operations Manager IQOR PHILIPPINES Dasmariñas, Cavite WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE SEPTEMBER 2020 – OCTOBER 2021 (JINS EYEWEAR) OUTSOURCED QUALITY ASSURED - Work from home Handles chat and email inquiries Catering customers inquiry about the products and upcoming products Assisting customers on how to process order their orders on the website. Updating customers about the status of the order via email Preparing Customer Itemized Receipt Preparing Return Label for return order Set up Google Calendar for meeting with clients via google meet, zoom, and Skype Sending reports to clients via Gmail and discord TECHNICAL SUPPORT MARCH 2018 – SEPTEMBER 2019 (TELSTRA) TELETECH PHILIPPINES - Lipa City, Batangas Answering inbound calls, handling mobile phone service, internet router, dongle, broadband technical issues. Assisted customers in identifying issues and explained solutions to restore service and functionality. Identified and solved technical issues using a variety of diagnostic tools and tactics. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. ACCOUNT REPRESENTATIVE AUGUST 2016 – FEBRUARY 2018 (COMCAST BILLING) ALORICA PHILIPPINES - Lipa City, Batangas Answering the inbound calls, analyzing accounts for delinquencies and other ongoing issues with a customer bill. Recommended product and services to customers and thoroughly explained details. Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Offering for upgrade or downgrade service to maximize their service. CUSTOMER SERVICE REPRESENTATIVE JANUARY 2015 – APRIL 2016 (MetroPCS) IQOR PHILIPPINES Inc., Dasmariñas, Cavite Answering the inbound calls, handling customer issues with phone service. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Call customers who recently activated their service to verify if they have the correct plan and check service.