Cornelius Gayle

Cornelius Gayle493 Finchley Rd, Whitewater Meadows, St. Catherine -• Cellular- Summary Management career with proven track record of increasing sales and establishing and exceeding customer expectations. Over 4 years’ experience in customer service. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Experience Assistant Program Manager2010 to 2015 ACCENT Marketing Jamaica Limited Managed staff of 20 Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor, and proficiency with technology, successfully completing all projects on time and under budget. •Evaluate employee performance and make recommendations for development •Assist, support and develop Engagement Specialists through periodic one-on-one coaching sessions to ensure employees provide the highest level of customer service and program efficiency •Monitor and report on key performance indicators, attendance and punctuality of Engagement Specialists Establish and communicate Engagement Specialist goals and objectives including QA standards Contact Centre Professional2008 to 2010 ACS - Xerox Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services, supporting swift and positive resolutions. Night Auditor2003 to 2008 Liguanea Club Ltd Performed journal entries, bank statements reconciliation, income and balance sheet preparation, and problem solving. •Receptionist, audit restaurant and bar sales and audit guest cards •Bank reconciliation •Front desk duties •Assist in food preparation Accounting Clerk2003 to 2003 Portmore HEART Academy Performed journal entries, bank statements reconciliation, income and balance sheet preparation, and problem solving. Education Certificate, Accounts2002 Stony Hill HEART Academy CXC General Information Technology Mathematics English Language Principles of Accounts Principles of Business An NCTVET certificate in General Accounts with Computer studies (Microsoft office) Skills Coaching and Motivating Staff, Conducting Training Programs, Customer and Employee Relationship Management, Strong organizational, analytical and excellent interpersonal communications skills Interests Meeting people, exploring new technologies Extracurricular Basketball, Football and Singing