Courtney Smith

Currently, I work remotely on the customer support team handling participant inquiries for a nation-wide run series. If a customer is having a difficult time navigating the online registration site, I am there to help on the back-end. I enjoy the challenging technical questions, because problem solving is my strength. I genuinely enjoy helping a customer who is frustrated. It is a passion for technical problem solving and a desire to interact with and help customers that I hope to bring to my next position. Over the past few years I have set-up and managed online registration for five running and cycling events annually in the state of Texas and provided technical consulting to several others across the country. Setting up registration websites for clients entailed wording participant questions, event descriptions and confirmation emails. Throughout this process, I continuously worked with marketing staff on the client’s end to tweak the site in preparation for launch. Post-launch, I dove into the participant data, providing weekly reports on the demographics and financial progress of the event. I provided insights from the number of t-shirts to order to the most successful marketing strategies based on participant responses.