Cristian C. Imperial

Cristian C. Imperial Blk 1 Lot 13 KS-8 Lancaster, Gen. Trias Cavite - -- Career Objective: To support teams by identifying training needs, organizing training modules and implementing effective training delivery to enhance professional knowledge and improve performance Work Experience Training ConsultantBizmates December 20, 2017 – presentPhilippines •Conducts business English class to Japanese professionals via Skype •Reviews training materials and recommends improvement •Creates progress reports for each student after every class Training Officer, Training and DevelopmentAmwaj Catering Services March 2017 to Sept. 2017Doha, Qatar •Supported the end to end training needs for the improvement of performance •Did analysis, design, development, implementation and evaluation of training materials to support training of all the new hire and existing staff •Was responsible for creating materials and modules for training and operations for continuous learning and improvement •Oversaw implementation of various initiatives, activities and campaigns to address the staff’ challenges with performance •Created presentations to supplement available materials for the coaching workshops and the orientation sessions for the agents •Responsible to track effectiveness of materials and modules created Supervisor, Call CenterAmwaj Catering Services. Sept. 2013 to March 2017Doha, Qatar • Supervised a team of training, quality and operations in their evaluation of contacts to ensure adherence to processes to ensure high quality standard; was also responsible for providing feedback to Operations to align processes for the improvement of the agents’ performance. •Assured efficient utilization of staff to maximize cost of training •Coordinated and collaborated with the clients, program management, operations, recruitment, workforce management, quality, instructional design and other groups to ensure superior workforce preparation •Assured efficient utilization of staff to maximize cost Trainer Convergys Services Philippines, Corp. March 2010 – April 2013; Diliman, Quezon City •Certified trainer for Communications and Culture Training •Delivered all new hire CCT training •Monitored and reported the progress of the new hire until they go to PST •Able to train both Communications and Culture Training and Product Specific Training •Functioned as a Nesting lead when new hires take in calls during Nesting •Oversaw Nesting performance to meet client standards and expectations •Worked very closely with Operations team to formulate plans in improving Nesting|30D|60D|90D performance Educational Background Philippine Normal UniversityBachelor of Secondary Education, Major in Taft Avenue, ManilaEnglish 2001 – 2005 Certification Licensure Examination for Teachers, PhilippinesAugust 2005 Workshops, Trainings, and Seminars Attended Certificate in Communications and Culture Training February 2012 Convergys Philippines Certificate in Virtual Training October 2011 Convergys Philippines Certificate in AT&T Mobility Product Training March 2010 Convergys Philippines References Maria Cecilia TabundaKatherine Malabanan Manager, Training Learning Strategist, Leadership Skills Development-