Cristine Joy Maga

Virtual Assistant – Assistant Team Leader 

Investor VA Services / Rocket Station (John Martinez Project) 

November 2017-Present 

•Focuses on members’ behavior and performance 

•Preside the weekly Micro Team Meeting•One on one coaching to members if needed 

•Manually track team’s attendance and break compliance 

•Provide training to new members after their orientation and meet and greet 

•Come up with team activities related to our job description  

Virtual Assistant Investor VA Services (John Martinez Project) 

March 2017-Novemeber 2017 

•Part of the batch that was personally trained by John Martinez

•Completed courses under REI Sales Academy by John Martinez

•Taking calls for the Seller Snipers Team 

•Handling different campaigns, taking calls for them and accurately collating necessary information for leads that are interested to sell so that they can be set for an appointment. 

Freelance Listing Specialist

•Responsible in looking for high rating products from AliExpress to be imported and edited to DSTitan before posting to Ebay.

•Meet weekly listing quota

In line with this, I have used tools such as excel, Talkdesk and five9(auto-dialer) and DSTitan for listing. 

I worked in a non-voice Australian account wherein we support our customers through chat. I was also

a college instructor teaching English and I also worked as an inbound sales/billing agent and later on promoted as a case manager wherein we handle complaint tickets and contact customers through email or phone to propose a higher resolution with regards their complaints.