Cristy P. Divino

I work in a BPO and my specialization is clerical/administrative Support

My reponsibilities are as follows
Providing support for operation
•Site Outage escalation
•Real time monitoring of Associates on queue – ACW, AUX, Schedule Adherence
•Schedule maintenance with IEX tool.
•Agent status update (using IEX Total View).
•Generate and sending of Interval reports.