Crystal Joy Lucas

CAREER SUMMARY PRODUCT SOURCING SUPERVISOR R&O (May 2020 – October 2022) - Manage and analyze deals submitted by sourcing VAs. Manage weekly replenishing reports. Assess and evaluate performances of sourcing VAs. Generate and implement efficient sourcing methods. OPERATIONS SUPERVISOR SM Bowling Center (July 2014 – October 2021) CRYSTAL JOY M. LUCAS OPERATIONS SUPERVISOR EXPERTISE & SKILLS Operations Management Events Planning Marketing and Sales Product Sourcing Admin Support Virtual Assistant Project and Tasks Management Customer Service and Support ACADEMIC HISTORY Ateneo de Davao University AB Mass Communication June 2010 – March 2013 CONTACT DETAILS - Implemented new procedures given by the top management. - Analyzed reports and guaranteed better result on performance. - Applied strategic methods to improve sales and provide excellent customer service. MARKETING ASSOCIATE SUPERVISOR SM Science Center (September 2013 – July 2014) - Identified new marketing strategies to boost foot traffic in the center. - Planned and organized promotional events every month. - Presented marketing reports for the business unit. PRODUCT SUPPORT REPRESENTATIVE Synnex Concentrix (November 2008 – March 2014) - Provided technical support to customers from North America. - Identified and solved customer issues regarding the product they purchased. - Attended to irate customers by providing excellent customer service. NEWS RESEARCHER (OJT) Contact Number:- Email Address:-Address: Sasa, Davao City. 8000 CHARACTER REFERENCES John Theodore M. Palenzuela Entrepreneur-- Jeffrey A. Santos Business Manager-- TV5 Davao (August – November 2012) - Researched daily news for the afternoon news program. - Constructed questions and Interviewed people who were involved in the news. - Wrote different types of news.