Curline Ince
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Secretary II
A BSc Graduate from the University of Leicester. Result driven professional with strong
leadership qualities, and proven planning, organizing and management experience.
Accomplished in determining the best operational practices to achieve the company’s
objective and ensure a seamless operation.
Member of Occupational Health and Safety Committee
o Assist in preparation of Occupational Health and Safety Act for
SLASPA
o Health and Safety Officer For Hewanorra International Airport
Member of Uniforms Committee
o Sourcing uniforms samples
o Choosing colors and material for different departments
o Liaising with suppliers for best quotation and service
Member of Staff Party and Activities Committee
o Booking of Venue
o Booking of Music
o Arranging activities such as door prizes
o Sourcing food vendors
o Sourcing of door prizes and awards
o Procurement of Drinks and other supplies
Career Guidance Committee
o Providing Career guidance to school leavers
o Providing coaching on different career opportunities at
SLASPA
o Pairing interns with appropriate careers within the company
Executive Member of SLASPA Sports & Cultural Club
o Organizing and executing Sporting activities
PROFESSIONAL EXPERIENCE
Secretary II
St. Lucia Air & Sea Ports Authority (2003 – Present)
Joined as a Junior Clerk, promoted through a series of increasingly
responsible positions based on strong initiative, Customer Service, and team
leadership performance. Providing of secretarial support to Ports Police, Air
Traffic Services, Accounts department, Airport Manager’s Office and Iyanola
Executive Lounge.
Receiving, documenting and routing of all internal and external
correspondence
Receiving and routing of calls using a Switchboard.
Assisting employees with the filling out of HR forms (Medical, Job
letters, Vacation Leave, Absenteeism etc.)
Providing HR Support to employees at Hewanorra Airport
Type correspondence as directed by department heads namely ATC,
Ports Police, and Airport Manager
SKILLS
Highly Organized
Excellent Interpersonal Skills
Multi-Tasking Skills
Ability to remain calm under pressure
Sound Judgment
Excellent Communication Skills
Leadership Skills
Ability to work independently
Proficient in Microsoft Word and Excel
Excellent Written and Oral
Communication
HIGHLIGHTS
Employee of the year 2015
Employee of the year 2016
16 Years services as Secretary with
various acting appointments
throughout.
Maintain a diary of meetings for Head of Departments.
Receiving and routing of visitors
Ensure a congenial and comfortable atmosphere in the office
Maintain a filing system
Inputting flight information in Flight Information Display System
Maintaining adequate supply of Stationery & Supplies
Planning and organizing of all staff activities/functions
Preparation of Staff Rosters
Planning of all Staff functions at Hewanorra Airport
Assistant Airport Manager (Ag.)
St. Lucia Air & Sea Ports Authority (November 2017 – January 2018)
Responsible for the day to day operations of the airport including
the provision of services as required to and from the travelling
public, Airline Operators, Engineering, Maintenance,
Concessionaires, Security and other stakeholders.
Ensure that the airport is operated in accordance with SLASPA Act
and ICAO Standard and recommended practices
Ensure excellent customer service is maintained with both internal
and external customers
Assist the Airport Manager in ensuring the monitoring and timely
maintenance of concessionaire lease agreements.
Assist Airport Manager in ensuring that all airport stakeholders are
compliant with Health and Safety practices, emergency protocols
and security requirements at the Airport.
Assist in the planning for the future development of staff
Manager Iyanola Executive Lounge (Ag.)
St. Lucia Air & Sea Ports Authority (August – September 2017)
Coached and led a department with 11 employees. Educated
customers on products and services provided at the Lounge.
Launched New Procurement Methods and inventory system.
Managed performance of Customer Service Representative to
ensure delivery of standards and objectives.
Preparation of staff Roster
Prepare Monthly report
Effectively manage Petty Cash
Effectively manage stock and storeroom procedures as established
by Accounts Department
Liaise with Ministry of Foreign Affairs to facilitate VIP services to
dignitaries and Ministers as required.
Liaise with Customs and Immigration to provide expedited services
to arriving passengers for Destination Management providers.
Administrative Assistant (Ag.)
St. Lucia Air & Sea Ports Authority (2014 -2018)
Daily Verification of Statistical Data.
Preparation of Weekly Statistical reports
Preparation of Minutes of Minutes.
Supervising of Janitorial staff & Drivers.
Booking & preparing of conference/training room for
meetings/training sessions
Arranging refreshments and meals for trainings
EDUCATION
Bachelor of Science, Human Resource
Management
University of Leicester, Leicester, England
(2016)
Diploma , Secretarial Studies
Sir Arthur Lewis Community College, The
Morne Castries (2003)
Professional Certificate, Introduction to
Supervisory Management, University of
the West Indies, The Morne Castries
(2017)
Secretary II – Human Resource Department (Ag.)
St. Lucia Air & Sea Ports Authority (October – December 2012)
Updating Staff Information using Personnel Manager Software.
Planning and Organizing of Staff functions such as Staff Party
Verifying Medical Forms, pension documents before submitting to
Personnel Specialist
Updating National Insurance Records.
Monitoring of Employee Absenteeism, vacation leave, medical
certificates and Updating employees information Personnel
Manager
Assist in preparation for staff orientation
