I have well over 2 years in customer service and relations and I have used various Customer Relationships Management tools. I am empathetic and passionate about ensuring my customers receive top-notch service and that their enquires, complaints and requests are well understood and resolved to the best of my abilities. I also have experience in administrative roles. My organizational and time management skills have contributed to achieving excellent results in these roles. I am also very good with numerical and analytic skills, with several experiences and certifications that are constantly sharpening and shaping my skills.