Cyrene Sumayao

 Cyrene Carmel Joy T. Sumayao #17 Aster St. Elrio Vista Village Bacaca, Davao City, Philippines-- Objective: To obtain a position that will enable me to use my strong organizational skills, can maximize my knowledge in Operations, ability to work well with people, and for personal improvement. COMPETENCIES: Ability to demonstrate strong customer service skills and tendencies Aggressive Competent in MS Office products, and efficient in e-mail and internet applications Confident Demonstrated strong people skills Good communication and interpersonal skills. Highly flexible in terms of time schedule and tasks allocations Pleasing personality Proven English oral & written skills Resourceful Results oriented Strong attendance and punctuality adherence Team player WORK EXPERIENCES: Talent Acquisition - Recruitment Officer April 2016 – December 2017 VXI Global Holdings, B.V. Job Description: The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants. Responsibilities: Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports. Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions. Coordinates with job portals and maintains resume data bank for key positions. Performs other duties that may be assigned from time to time Provides strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors. Ensures that there are enough candidate sources to meet the needs of all assigned business units. Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles. Develops recommendations and present findings to department management; participating in special projects as assigned by management Talent Acquisition – Recruitment Specialist September 2014 – April 2016 VXI Global Holdings, B.V. Job Description: The position is responsible of the In-depth assessment for all hiring across all LOBs through application of language assessment tool alongside the STAR based competency interviewing technique/method. Responsibilities: Daily In-depth assessment/screening of all agent applicants. Ensuring strong implementation and application of STAR based competency interviewing during all In-depth-interviews Meeting and hitting required Ops Validation endorsements per day Updating of the training roster as per designated and assigned Daily In-depth assessment/screening of all agent applicants. Ensuring strong implementation and application of STAR based competency interviewing during all In-depth-interviews Meeting and hitting required Ops Validation endorsements per day account Expectation setting to all applicants regarding the overall screening process and relate stages. Ensures multiple account endorsement dependent on the applicant’s experience and compromise during the preliminary assessment setting of expectations. Making sure that all applicants processed on a daily basis are well informed of the stage of their application, their status and compliance of completing all necessary information gathering through filling out of the Applicant Kiosk. Meeting and greeting as promptly and appropriately all external vendors, applicants and employees who have recruitment related transactions and directing them to specific critical contact person as per request and demand. Answers courteously and promptly all phone queries from applicants, external vendors and employees who may have or does not have any recruitment related concerns to be directed to appropriate contact person or department. Checks office supplies requirements and related essentials for timely replenishing recruitment related forms, documents and utilities. Attends scheduled PICCS and other related interviewing calibration Completes Customer Service 101 training Completes TSI Targeted selection certification training Attends mid-management leadership training Submission of weekly processed and endorsements Operations– Sales Associate April 2013 – September 2014 Teleperformance Philippines Responsibilities: Responsible of taking care and to provide excellent customer service to the customers through phone transactions by receiving inbound calls from clients coming from the 50 States of US. Assist Customer in booking travel itineraries, specifically focuses on booking flight and Hotel Accommodations. Operations – Technical Support Representative Aug. 2010 – Feb. 2012 Sutherland Global Services Responsibilities: Responsible of taking care and to provide excellent customer service to the customers through phone transactions by receiving inbound calls from clients coming from the 50 States of US. Analyze customer calls to identify product problems in the field and recommend call avoidance strategies. Provide Technical support for internet connection issues concerning Modem problems. Provides assistance in the security software installation and troubleshooting. Human Resources – Human Resource Staff (HR Generalist) April 2009 – June 2010 Six Eleven Global Services Responsibilities: Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures Represent the company in job fairs in universities, malls or those sponsored by the city government and represent the company in industry-related events Handles employee relations counseling, outplacement counseling and exit interviewing. Maintains human resource information system records and compiles reports from the database. Performs other related duties as required and assigned. Educational Background: Tertiary Education 2005 - 2009:San Pedro College AB Human Resource Management 12 C. Guzman Street, Davao City CHARACTER REFERENCE: Joy Marie de Guzman Specialist, Talent Acquisition VXI Global Holdings- Kim Cagoco Specialist, Talent Acquisition VXI Global Holdings- I hereby certify that all information aforementioned is true and correct. Sumayao, Cyrene Applicant