Daisy Jehn McCartney

DAISY JEHN S. MCCARTNEY Address: Block 5 Lot 2 Agan North Phase 3, San Isidro G.S.C E-Mail Address:-Mobile Number: - Professional Profile Experienced US Real Estate VA/Assistant Closing Coordinator Four (4) years of total experience in BPO Industry. Achieved 1st Rank as a Support Professional for the HP Consumer PC Support Consistently 1st rank in achieving the target sales as well as RPC (Revenue Per Call) High level of written and oral communication skills. Constantly achieving 1st rank in providing great customer service Sound knowledge on the creation of training and operational manual. Ability to train members and other user on the usage of tools and other procedure needed. Professional Experiences Julia and Associates Transaction Coordinator/ Appointment Settler Febuary 2017 – June 2018 Preparing buyer and listing agreement Uploading required documents in Dotloop/Skyslope/Zipforms Preparing PAC and Team Commissions Exporting leads from Zbuyer and importing it to Commissions INC. Calling all buyers and sellers lead to set up a Buyer or Listing Appointment Monitoring team performance Updating all trackers and send team performance report to the broker Responsible and insuring all data on trackers are correct and accurate Leah McCann Real Estate Transaction Coordinator/Appointment Settler July 2016- February 2017 Processing all required documents from acceptance to closing Exporting expired listings from FMLS and importing it to RedX Calling expired listings from FMLS to set Listing appointment Florida Tolbert Team Transaction Coordinator July 2016 – February 2017 Acting as liaison between and coordinate with real estate agents, clients, escrow, appraisers, inspectors and mortgage brokers throughout the transaction Inputting listings and sales contract and other documents to dotloop Handling all sales and listing transactions from contract through closing Coordinating with Title companies for escrow Coordinating all closing activities Ensuring all documents are in compliance with the sated (e.g, executed and initialed correctly, required disclosures are secured, etc.) Maintaining files and the production, coordination and processing of all information and documents pertaining to each transaction  Monitoring and assessing the progress of the transaction so that deadlines are met and contingencies are released  Performing administrative and clerical duties including setting home and inspection appointments  And more THE CLOSING CO. Real Estate Assistant Closing Coordinator June 2015 – July 2016 Review contracts for missing signatures and exhibits Note all contract deadlines Prepare introduction letters to buyer/seller, lender and attorney Complete the greensheet and submit it on the loop for Keller Williams Realtors. DropBox Management Creating reminders in Google Calendar Sending reminder emails for due dates to all parties (buyer/seller, lender, agent and attorney) Uploading contracts in the loop Input client data on CRM (SALESFORCE) CONVERGYS PHILIPPINES L2 Technical/Sales Support for Hewlett Packard Promoted to L2 Supervisor for Hewlett Packard May 2013 – April 2015 Handling multiple agents. Taking inbound and outbound calls and providing excellent customer service. Checking customer’s data, making sure all data are correct before proceeding to the concern to make sure that the account opened is correct. Maintaining and updating customer records in CRM. Providing the customer all the needed help such as troubleshooting the laptop issues, like internet issues, no boot issues and other screen related issues, hard drive issues, and all issues with the HP laptop. Documenting all changes made on the account as well as issues reported. Processing repairs for hardware related concerns such as replacing the laptop parts like hard drive, screen, mother board and all hardware related concerns. Escalating case for escalations. Offering warranty for laptop service and repairs. Escalating cases to the higher escalation teams. Making sure on maintaining or even exceeding to the required metrics by monitoring the agents daily, weekly and monthly performance. Giving proper training to the agents regarding new troubleshooting methods provided by the company Hewlett Packard. Doing outbound calls to the customers to check the laptop status after issue reported. Providing outstanding customer service to every customer. TELETECH PHILIPPINES October 2012 – February 2013 L2 Technical Support for Barns and Noble and Retention in Clear AEGIS PEOPLE SUPPORT August 2011 – September 2012 Customer Service Representative/ Sales Representative Reader’s Digest Magazine AMKOR PHILIPPINES 2010 Production Operator MITSUBA PHILIPPINES July 2009 – May 2010 Production Operator Education and Training Study Bachelor of Science in Secondary Education major in English (Completed 2 ½ years) Sultan Kudarat Polytechnic State College and Divine Word College of Calapan January 2016 High School Glan School of Arts and Trades, Glan Sarangani Province 2007 LEVEL 2 SUPERVISORS TRAINING CONVERGYS PHILIPPINES Personal Information Status: Married Date of Birth:September 18, 1989 Place of Birth :South Cotabato, Philippines Language Spoken:English, Tagalog Religion:Catholic Citizenship: Filipino