Danfau Perez

DANFAU PEREZ CUSTOMER SERVICE REPRESENTATIVE/SALES SUPPORT/VIRTUAL ASSISTANT PERSONAL PROFILE CONTACT ME AT-www.facebook.com/perez.danfau/ - I have worked as a Customer service representative in the BPO industry for six years, providing excellent services to customers in a dynamic work environment. Recently I graduated from an online academy where I learned new skills to be a virtual assistant. WORK EXPERIENCE SKILLS SUMMARY Sales Support Customer service Fundamentals of Real Estate Virtual assistant Cold Calling Basic Graphic design using Canva Email and Calendar Management AWARDS RECEIVED Top Agent for February 2016 Top Agent for July to September 2016 Top Agent for May 2017 Quarter 2 overall top performer for 2017 Customer service representative/Sales support PayPal Philippines | September 2021- June 2022 Customer service representative Assisting customers in resetting their online password, explaining why their money is on hold, and checking options to release the money on hold. Explain why their payment is being declined. Capital one | April 2018 - July 2021 Handling customer inquiries and issues about their credit card account by providing excellent customer service and the best resolution for their concern. Teleperformance | Feb 2015 - March 2018 Assisting customers in regards to their prepaid and postpaid services for Telco, internet, and cables services. Assisting customers about their billing concerns and basic troubleshooting. Selling services and upselling services. Taking escalation calls/concerns. LBC | Aug 2010 - May 2014 Helping customers with receiving and shipping out parcels/ remittances/cargos to different places. EDUCATIONAL HISTORY College Western Mindanao State University | June 2006 - April 2010 Bachelor in Physical Education