Danica Flores

Danica Flores Experience May 2015 – October 2016 Senior Customer Service Representative • T-Mobile USA I assist my team leader at operations with a group of customer service representative. We handle inbound/outbound customer service calls. I handle the administrative tasks, group meetings, supervisor calls and coaching our team members. December 2017 – November 2018 Customer Service Representative • Auto Transport 123 Purok 26, Riverside, Ma-a Davao City, Davao Del Sur, PH 8000 --m https://www.linkedin.co m/in/danica-flores/ I worked as a Customer Service Representative to assist customers in their booked car transport across the US. September 2018 – November 2022 Email Support • SiliDog I worked as a Part Time Email Support to respond on email inquiries from their Shopify Store. September 2017 – January 2020 Freelance Customer Support • Freelancing Websites I worked as a freelance customer support on short term projects from freelancing sites such as freelancer.com, upwork.com and fiverr.com. January 2020 – June 2021 Dispatch Manager • Elite Auto Shipper I managed dispatch orders to close the sales from customers who booked to transport their cars across the US. Also needed to provide after sales support whenever there are issues with their transport. August 2021 – June 2022 Customer Service Agent • Wound Care Solutions, Inc. I worked as a Customer Service Representative and as a Remote Scheduler for medical equipment deliveries Education University of Mindanao  BS in Social Work Skills          Customer Support Billing Support e-commerce Customer Support Live Chat Support Retention Support Technical Support Sales Transcription Data Entry