Danie Lyne Princena

DANIE LYNE SANCHEZ PRINCENA Present Address: Purok Lumboy, Brgy. Cagangohan, Panabo City Mobile Number:- Email Address:-PROFESSIONAL PROFILE  Customer Service Associate with three and half years’ experience of professional email handling, outbound calls and inbound calls  Proficient in coordination and communicating with teammates, co-employees, other departments and branches of the company  Effective in written and oral communication both in English and Filipino languages  Knowledgeable of Microsoft Word, Microsoft PowerPoint and Microsoft Excel as well as Google Docs, and Google Sheets PROFESSIONAL EXPERIENCE Siblings Solutions, Tagum City Customer Service Representative, January 2019 – Present  Answers customer inquiries about the company’s services  Handle email inquiries, customer’s complaints, and requests through inbound and outbound calls  Coordinates specific concerns to the concerned team  Conducts training to new teammates about the account Sutherland Legazpi City PH Consultant, December 2017 - March 2018  Assists client in hotel room reservation  Provides the list amenities and services the hotel caters  Offers hotel to customers according to their wants and needs Standard Insurance Co., Inc Makati City PH Internal Quality Audit Member, May 2015 - May 2016  Annual review of procedural manuals of Customer Service Department  Checks other departments knowledge of the company's mission, vision, and objectives  Helps Internal Quality Audit Team prepare for ISO Accreditation Standard Insurance Co., Inc Makati City PH Customer Service Associate, July 2013 - May 2016  Answers inquiry of customers regarding the company's products and services  Caters inbound and outbound call, email handling and live chat  Conducts customer satisfaction survey on a weekly basis  Coordinates customer complaints to the team or department or branch concerned  Prepares record of satisfaction survey results on a monthly basis  Reports recorded data on monthly meetings American Data Exchange Las Pinas City PH Business Process Associate, August 2012 - May 2013  Acknowledges email from clients and US-based officers the soonest  Encodes data of land titles in different database with time limits EDUCATION Bicol University College of Arts and Letters Legazpi City PH Bachelor of Arts in Journalism  CHED Scholar,-  Honorific Honoree,-  Academic Achiever,- SEMINARS AND TRAININGS  IIAP Training Insurance Institute for Asia and Pacific, Inc. Makati City February 27, 2015  ISO 9001:2008 Internal Quality Audit Course Standard Insurance Co., Inc. Makati City February 6, 2015 Overview of ISO 9001:2008 Certification Requirements Standard Insurance Co., Inc. Makati City January 23, 2015 REFERENCE KC Daan Operations Manager Siblings Solutions- MARIE GRACE CABAL Customer Service Representative Siblings Solutions- I hereby certify that the above information is true and correct to the best of my knowledge and I withhold nothing that will affect my employment with this company. DANIE LYNE S. PRINCENA Applicant