Daniel Carlo Soriano

I have over 10 years experience in the BPO industry. I started from the ground up as a Level 1 Technical support associate, then eventually got promoted as a Quality Assurance specialist. I was then promoted to a Technical Support Supervisor position and eventually became a Account/Program Manager for Customer Retention and Technical support handling 36 metrics for both voice, chat and e-mail queues.

My skills include project management, scheduling, forecasting, coaching supervisors/agents, providing level 2 technical support, customer service, sales and retention for home networks and mobile devices, using CRM databases to manage customer accounts, and handling corporate complaints.