Daniel Enrique Diaz Mejia

Profile

Hi, I'm a Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Skills

• Excellent Communication Skills
• Troubleshooting Skills
• Multitasking Skills
• Customer Rapport
• Customer Service
• Problem Solving
• Computer Skills
• Data Entry

Work Experience

1.Collective Solutions BPO Sep 2014 - May 2016

Specialist Bilingual Customer Service Representative

• Developed successful tactics to sell products to customers.
• Handled a large volume of calls on a day-to-day basis with a sense of calm and a good work ethic.
• Maintained up-to-date knowledge of products and services.
• Worked to understand the needs of each customer.
• Worked to address all customer concerns in a timely and effective manner.
• Handled customer calls and responded to queries about services, products, promotions, and billing.

2.Startek BPO with T-Mobile Jan 2017 - Nov 2018

Bilingual Customer Service and Technical Support Representative

• Handled a large volume of calls on a day-to-day basis with a sense of calm and a good work ethic.
• Listen to customers' questions and concerns, and provide answers or responses.
• Provide information about products and services.
• Take orders, calculate charges, and process billing or payments.
• Review or make changes to customer accounts.
• Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.

3.Concentrix BPO with Comcast Feb 2019 / Feb 2021

Bilingual Customer Care and Billing Support Representative

• Handled a large volume of calls, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs,
• Receive payments, address customer concerns about their bills.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.

Education

Bachelor of Hospitality and Tourism & High School Diploma

INTAE, San Pedro Sula Honduras

Languages

• Native Spanish
• Advanced English