Daniel Matecsa

Curriculum Vitae PERSONAL INFORMATION Daniel Matecsa Daniel Matecsa Praca do Bocage N.18 Hab 51, Braga,--Skype matecsa.dani Sex Male | Date of birth 30/11/1989 | Nationality Hungarian WORK EXPERIENCE August 2015 – Present Product Data Specialist Pointy.com, (http://pointy.com) ▪ E-commerce product data entry and clean-up online. April 2013 – May 2015 Assistant Manager Pret a manger, London, United Kingdom (http://www.pret.com) ▪ Helping with training and development ▪ Completing paperwork ▪ Handling complaints (from both staff and customers) ▪ Financial responsibilities ▪ Ordering stock ▪ Helping with promotional events ▪ Personnel duties ▪ Reporting to senior level management ▪ Ensuring staffs are happy March 2012 – April 2013 Customer Service Advisor Convergys Corporation, Manchester, United Kingdom (http://convergys.com) ▪ Keep contact with customers by phone and e-mail ▪ Make offers for existing customers ▪ Inbound sale January 2011 – March 2012 Soft Collection Operator Provident Financial Ltd., Budapest, Hungary (http://www.provident.hu) ▪ Collect money from customers by phone ▪ Contract management ▪ Providing information verbally and in writing ▪ Ensuring that all enquiries were fully resolved ▪ Deputising in line-manager`s absence ▪ Working in co-operation with other organisations to achieve set goals November 2009 – January 2011 Web designer, web programmer Triex Ltd., Halasztelek, Hungary (http://www.triex.hu) ▪ Design and manage web shop and website for the company September 2008 – Nov. 2009 Customer Service Assistant Volksbank Plc., Budapest, Hungary Ordering bankcards and PIN codes ▪ Posting bankcards and PIN codes ▪ Contract management ▪ Providing information verbally and in writing ▪ Ensuring that all enquiries were fully resolved ▪ Deputising in line-manager`s absence ▪ Working in co-operation with other organisations to achieve set goal EDUCATION AND TRAINING © European Union,- | http://europass.cedefop.europa.eu Page 1 / 2 Curriculum Vitae March 2014 – July 2014 Daniel Matecsa Level 3 NVQ Diploma in Hospitality Supervision and Leadership Pret Academy, London, United Kingdom ▪ Develop working relationships with colleagues ▪ Lead a team to improve customer service ▪ Set objectives and provide support for team members ▪ Contribute to the control of resources ▪ Maintain the health, hygiene, safety and security of the working environment ▪ Supervise Food Production Operations ▪ Supervise Food Service ▪ Manage the receipt, storage or dispatch of goods ▪ Supervise Practices for Handling payments ▪ Support learning and development within own area of responsibility ▪ Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector January 2012 – September 2012 English and IT course Metropole College, London, United Kingdom ▪ Improving English language and IT course September 2004 – July 2008 High School Degree in IT Ganz Abraham High School, Budapest, Hungary ▪ IT, AutoCAD, web design, web programming PERSONAL SKILLS Mother tongue(s) Hungarian Other language(s) English Communication skills Organisational / managerial skills Computer skills Other skills UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production C1 C1 C1 C1 C1 ▪ Good communication skills gained through my experience as assistant manager ▪ Leadership (responsible for a team of 42 people) ▪ Organising shifts and rotas ▪ Banking (opening/closing) ▪ Good command of Microsoft Office™ tools, Linux and Mac ▪ Familiar with AutoCAD, PhotoShop, Dreamweaver, HTML, CSS ▪ Team worker ▪ Excellent inter-personal skills ▪ Ability to work on own initiative applications ▪ “Can-do” attitude © European Union,- | http://europass.cedefop.europa.eu Page 2 / 2