Frances Dait
Experienced Virtual Assistant
A highly talented, detail oriented Virtual Assistant and customer
service advocate with experience providing exceptional support
and ensuring projects are completed on time and with extreme
confidentiality. Freelancing since since '19 O have worked with
small and big projects, with CEOs and startup business.
daitfrances01@gmail,com
linkedin.com/in/francesdait
Work Experience
Sterling Talent Solutions
People & Culture Employee Experience
July 2018-Present
Designing and implementing a variety of developmental
initiatives, action plans, programs, and training materials.
Leading business optimization initiatives by conducting
-
Philippines
Skills
Project Management
Office Management
Social Media Management
Enterprise Resource Planning
Hiring and Onboarding
individual or group training sessions for personnel.
Process Improvement
Managed the whole onboarding process, ensuring that
Lead Generation
all pre-employment processes and forms were
completed accurately.
Team management – recruiting, hiring, training, day-today management
Inspire and help employees adapt to business change
directives from the stakeholder
Remote Virtual Assistant
January 2018 - Present
Oversee a wide variety of administrative functions,
supporting Executive level projects and informationmanagement processes.
Offer customer service including but not limited to
Data Entry and Enrichment
Community Relations
Document Preparation
Key Achievements
Built company social media presence from
ground up. Engagement raised by 65% in 20
weeks
Onboard 80 new hires per month. Maintaining
4/4 satisfaction rate, 80 NPS
Supported CEOs and Start Up Companies
handling customer questions, problems and concerns
via email and phone and online chat services.
Manages client's email inbox, responding to emails as
necessary based on specific guidelines provided by the
client.
Positive attitude, team oriented, self-starter who can
work independently as well as in a collaborative manner
to achieve team goals.
Education
Bachelor Degree 2016
Communication Arts |
Far Eastern University
