Danna
Lei
F.
Laoagan
Unit
T111
Smile
Citihomes
Annex,
Brgy
Kaligayahan,
Fairview,
Quezon
City,
Philippines
1124
Phone:
-
E-‐Mail:
-
Career
Objective
Customer-‐obsessive
and
solutions-‐oriented
professional
eager
to
contribute
skills
and
adaptable
personality
with
a
growing
organization
who
offers
opportunities
for
ongoing
career
growth
in
exchange
for
a
solid
work
ethics,
integrity,
discipline,
and
commitment
to
excellent
performance
Work
Experience
Top
Rank
Review
Academy
May
2014
–
March
2015
Top
Rank
Reviewer
-‐
Conducted
lessons
and
reviews
related
to
Medical-‐Surgical
Nursing
and
Psychiatric
Nursing
subjects
-‐
Prepared
exams
related
to
lessons
conducted
in
preparation
to
PNLE
Convergys
May
2015
–
February
2016
Customer
Service
Representative
Tier
II
(Anthem
-‐
Health
Care
Account)
-‐
Specializes
in
providing
benefit
coverage
of
patients
to
health
care
professionals
in
relation
to
their
health
insurance
and
conditions
-‐
Provides
health
insurance
claims
to
requests
made
for
medical
services
obtained
Private
Duty
Nurse
February
2016
–
July
2016
-‐
Tends
care
to
an
individual
patient
who
requires
special
health
services
-‐
Focused
primarily
on
implementing
care
plans
to
the
patient
independently
at
home
(not
in
a
clinical
setting)
Teleperformance
July
2016
–
October
2019
Technical
Support
Representative
(Telstra
–
Telecommunication)
-‐
Provides
basic
troubleshooting
instructions
to
aid
customers
in
having
their
connections
sorted
out
-‐
Helps
in
identifying
outages
in
a
specific
area
and
providing
timeframe
as
to
when
it
will
be
resolved
-‐
Creates
tickets
and
sends
out
technical
personnel,
as
last
resort
Field
Technical
Support
(Back
Office)
-‐
Communicates
with
colleagues
from
other
internal
departments
to
check
ticket
status
-‐
Serves
as
mediator
between
colleagues
and
field
technicians
in
reaching
out
to
the
latter
to
check
status
of
appointment
visits
and
even
outages
RMS
Collect
/
iQor
Philippines
December
2019
–
August
2021
Technical
Support
Representative
Tier
III
(DirecTV
and
AT&T
–
Telecommunication)
-‐
Specializes
in
providing
support
options
in
relation
to
DirecTV
and
AT&T
services
including
but
not
limited
to
wireline
concerns,
TV
issues
and
internet
problems
-‐
Experts
in
selecting
best
resolution
to
be
provided
regarding
technical
issues,
may
it
be
device
replacement
or
field
schedule
appointment
-‐
Creates
and
checks
status
of
internet
orders
and
other
installment
services
Customer
Service
Representative
(Amerimark
Catalogue
–
Retail)
-‐
Assists
customers
in
taking
orders
and
placing
them
on
their
behalf
-‐
Aids
customer
in
checking
status
of
orders
and
provides
necessary
resolution
about
any
issues
regarding
their
orders
Nesting
and
Production
Supervisor
(Amazon
–
Retail)
-‐
Experts
in
assisting
customers
about
their
retail
orders
and
in
processing
any
concessions
needed
-‐
Supervises
and
trains
new
hires
before
they
are
endorsed
to
production
-‐
Evaluates
performance
and
provides
feedback
for
the
betterment
of
agents
-‐
Helps
in
resolving
employee
issues
and
disputes
Education
Holy
Spirit
Academy
of
Bangued,
Abra
SY
2000
-‐
2010
-‐
Elementary
and
High
School
Level
(Primary
Education)
-‐
Graduated
as
Salutatorian
in
elementary
and
as
Valedictorian
in
high
school
-‐
Got
multiple
awards
for
Journalism
(Editorial
Writing
and
Cartooning)
Our
Lady
of
Fatima
University,
Quezon
City
SY
2010
-‐
2014
-‐
Studied
Bachelor
of
Science
in
Nursing
(Secondary
Education)`
-‐
Passed
Philippine
National
Board
Exam
as
Top
12
Skills
-‐
Has
excellent
communication
skills
and
fluent
in
English
-‐
Has
basic
Excel
and
Word
know-‐hows
-‐
Committed
on
ongoing
learning
and
career
development
-‐
Has
strong
technical
capabilities
with
delivering
quality
outcomes
on
time
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