Daphnie

Daphnie Roberts 86 Rimando Road, West Modersite Aurora hill, Baguio City Philippines 2600 E-mail: -Phone: ​- OBJECTIVE Adaptable professional with 8 years of experience and a proven knowledge of customer communications, conflict resolution, and promotions. Aiming to leverage my skills to successfully fill the Telemarketer/ Appointment Setter role at your company. WORK EXPERIENCE Power Collective Realty December 2020 — Present Executive Assistant Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Record names, addresses, purchases, and reactions of prospects contacted. InvestmentOne LLC, Guilford, CT Jul 2019 — Sep 2020 TELEMARKETER Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Record names, addresses, purchases, and reactions of prospects contacted. 5-Star mortgage & Umpqua Bank, Eugene, OR Jan 2019 — Sep 2021 TELEMARKETER Answered calls, took messages and transferred calls to appropriate individuals. Daphnie Roberts 1 Recorded contact information of customers and potential customers. Increased customer satisfaction by resolving their LTV and interest rate issues. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Resolved conflicts and negotiated mutually beneficial agreements between parties. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Resolved Loan problems, improved operations and provided exceptional client support. Generated minimum of 3-• 4 new leads each day Provided information about available products and services including membership details and purchase advantages. Jason Rollins Real Estate (Long &Foster) Dec 2019 — Jan 2021 TELEMARKETER/EA/PA/Supervisor Provided information about available products and services including membership details and purchase advantages. Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Generated minimum of 4-6 new leads each day Overcame objections using friendly, persuasive strategies. Explained product prices and packages as well as answered questions and addressed concerns of customers. Answered questions with knowledgeable responses. Answered calls, took messages and transferred calls to appropriate individuals. Performed cold calling and outreach to build sales pipeline. Answered inbound telephone calls from interested customers. Displayed excellent sales skills and understanding of such skills. uBreakiFix Dec 2019 — Jan 2021 EA,PA Provided information about available products and services including membership details and purchase advantages. Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Generated minimum of 4-6 new leads each day Overcame objections using friendly, persuasive strategies. Explained product prices and packages as well as answered questions and addressed concerns of customers. Answered questions with knowledgeable responses. Answered calls, took messages and transferred calls to appropriate individuals. Performed cold calling and outreach to build sales pipeline. Answered inbound telephone calls from interested customers. Displayed excellent sales skills and understanding of such skills. Farmers Insurance, Guilford Jan 2018 — Dec 2019 TELEMARKETER Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Daphnie Roberts 2 Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Answered calls, took messages and transferred calls to appropriate individuals. Recorded contact information of customers and potential customers Skilled at client management software and computer dialing. Displayed excellent sales skills and understanding of such skills. Explained product prices and packages as well as answered questions and addressed concerns of customers. Performed cold calling and outreach to build sales pipeline. Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. Set up appointments with interested customers according to schedule availability. Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Overcame objections using friendly, persuasive strategies. Provided information about available products and services including membership details and purchase advantages. Vantage Life , Eugene, OR Jan 2018 — Dec 2019 TELEMARKETER Answered calls, took messages and transferred calls to appropriate individuals. Recorded contact information of customers and potential customers. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Resolved conflicts and negotiated mutually beneficial agreements between parties. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Resolved Life Insurance problems, improved operations and provided exceptional client support. First Decision Realty, Vienna, VA Jul 2017 — Dec 2018 TELEMARKETER Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Answer telephone calls from potential customers who have been solicited through advertisements. Maintain records of contacts, accounts, and orders. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Conduct client or market surveys in order to obtain information about potential customers. Mydesk virtual Office, Baguio, Benguet Feb 2016 — Apr 2018 VIRTUAL ASSISTANT Daphnie Roberts 3 Cold calling for my clients in regards to real Estate Did Social Media Management to 4 Clients with different Real Estate Brokerage. Dis video Editing for virtual showings and other Social Media posts. EDUCATION HIGHSCHOOL Jun 2000 — Mar 2003 BAGUIO CITY NATIONAL HIGHSCHOOL High School Diploma (Mar 2003) INTERESTS Daphnie Roberts Music, Reading, Social Media Manangement, Social talks, 4