Darlene Mae Candelaria

Darlene Candelaria C U S T O M E R L A N G U A G E experience NCO Group, Inc. | Customer Service Representative- Handled Verizon Business corporate customers. Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. Trained newbies in reviewing SLA tickets and contracts for basis in issue credits. S E R V I C E A D V O C A T E , T E A C H E R skills Seasoned customer service professional Typing speed 52 wpm Microsoft Office applications Basic Google apps operation Capable in managing multiple tasks profile Phone Concentrix | Technical Support Representative- Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. Performed account maintenance requests. Consistently hitting the metrics and getting performance bonuses. Offered customers options to upgrade channels. Troubleshooting Intern et, networking, some software and hardware Trained in Windows and Macintosh operating system Email -- Address Punjab, India education BS Entrepreneurial Management - Completed two years. Convergys | Technical Support Representative- Supported HP printer customers in setting up new printers and troubleshooting old printers. Supported Time Warner Cable customers with their networking and internet issues. Recognized for giving customers' satisfaction and first call resolution. BS Nursing Completed undergraduate course. - experience Teletech | Technical Support Representative Jan 2015 - Dec 2015 Supported Time Warner Cable customers with their networking and internet issues. Offered customers upgrade to higher internet plans. Constant CSAT champion. Had been frequently included in the top 10 in stack ranking. Weblio Eikaiwa | Freelance ESL Tutor 2016present Teaching English to Chinese, Korean, Japanese students conversational English and grammar.