Dave Clarke

DAVE CLARKE Rock Hall, St. Thomas || Cell:- || E-mail- EMPLOYMENT HISTORY 2020 – 2020: Mobile Outfitters Country Manager  Market research  Managing human resources functions, including hiring, disciplining, and training  Increased sales and streamlined operations and inventory  Delivered excellent service to ensure high levels of customer satisfaction  Reviewed staff performance and identified training needs  Recorded statistics and prepared reports-: EDM West Indies Data Entry Supervisor  Managed daily operations of department  Recruited new staff and coordinated training  Scheduled staff, including shift patterns and number of staff required to meet demand  Reviewed staff performance, identified training needs and planned training sessions  Recorded statistics and prepared reports-: FLOW Barbados Technical Support Supervisor  Managed daily operations of tech department  Set and met performance targets (KPIs/NPS) for speed, efficiency, and quality  Monitored survey responses to enhance customer satisfaction  Maintained knowledge of industry developments and provided staff with feedback  Monitored random calls to improve quality, minimise errors and track agent’s performance  Prepared yearly and six-months staff appraisals-: Goodway Barbados Inc. Call Center Manager  Managed daily operations of call center  Set and achieved performance targets (SLA) for speed, efficiency, and quality  Coached, motivated, and retained staff  Handled complex customer complaints or enquiries DAVE CLARKE Rock Hall, St. Thomas || Cell:- || E-mail- CORE SKILLS  Good communication and interpersonal skills  Ability to manage a team and work in a fast-paced environment  Strong organisational and problem-solving abilities  Flexible with ability to work weekend and holidays  Good analytical and planning skills  Self-starter with sound decision-making abilities  Proficient in Microsoft Applications, Photo Editing Applications and several Social Media platforms: - Word, Excel, PowerPoint, Publisher, Photoshop, Lightroom, Luminar, Movavi, Facebook, Instagram, Pinterest, SnapChat, Whatsapp and Youtube. PROFESSIONAL CERTIFICATES  2016: Q.B.M.E.D. - Introduction to QuickBooks  2016: B.I.M.A.P. - Supervisory Management  2015: B.I.M.A.P. - Spreadsheet Analysis  2000: S.J.P.P. - Computer Maintenance  1999: C.X.C. - English, Mathematics, Principles of Business, Office procedures & I.T. AFFILIATIONS  Flow Barbados Sports & Social Club (Assistant Treasure)  E.D.M. West Indies Health and Safety Committee (Member)  Professional Road Tennis Association (Director/Photographer)