David Matthew Burgos

David Matthew J. Burgos SKILLS SUMMARY ● ● ● ● ● ● ● Freelance Virtual Assistant - worked part-time as a Lead Generation Specialist for a real-estate firm. Data Mining, Data Research and Data Entry are my primary responsibilities. Customer Service veteran - has been in the BPO industry for more than 5 years. Can deal with customer issues via chat, email or phone calls. Technical background - can troubleshoot most computers and devices like Windows PC, Macs, iOS, Android, etc. Conversational - able to speak and write the English language on a fairly advanced level. Fast paced - learns fast and works efficiently. Flexible - able to work on shifting schedules. Independent - Can work with minimal supervision. EXPERIENCE Upwork - ​Freelance Virtual Assistant Present ● ● ● Lead Generation Specialist - scrapes websites, data mining, and data research. Finds prospective customers for clients by building email lists and contact lists for marketing. Provides general admin tasks if necessary. Email support, scheduling, cold email marketing. Conduent Philippines, Pasay City ​— Multiskilled Advisor September 2013 - May 2019 ● ● Customer Service - discusses bills and deals with disputes on customer accounts via chat and email. Technical Support - helps on providing 1st hand support for basic product related issues. Convergys Philippines, Northgate Alabang​— Customer Service Representative J​ anuary 2013 - July 2013 ● Customer Service Support - handled billing and troubleshooting for residential telco customers. EDUCATION Datamex Institute of Computer Technology​ — 2 yrs. Computer Hardware Servicing June 2006- March 2008, Imus Cavite AWARDS Conduent Philippines Service Awardee Award given for 5 years of excellent service within the company I hereby certify that the above statements are true and correct to the best of my knowledge. David Matthew J. Burgos Applicant