David Ocon Sotomayor Irwin

. DAVID OCON SUMMARY SKILLS - Los Angeles, CA 90007 Skilled and creative professional offering proven leadership, problemsolving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking manager steadfast in pursuing opportunities to improve day-to-day operations.      Leadership and Management Logistics coordination Training and mentoring Sales Customer service skills     Hospitality Resourcefulness Computer proficiency Product design EXPERIENCE PURCHASING MANAGER | 02/2017 to 03/2020 KTCHN DTLA - Los Angeles, CA     Worked with vendors to establish strong relationships and maintain proper inventory supplies. Trained workers in every position, including food preparation, money handling and cleaning roles. Coordinated preparation of customer meals and monitored food handling for safety purposes. Completed regular line checks to maximize quality assurance. NIGHT MANAGER AND AUDITOR | 01/2016 to 11/2016 Rancho Santana Hotel - Rivas, Nicaragua     Handled all delegated tasks; such as check-ins and check-outs, night audit paperwork, verification of daily room occupancy and hotel revenue reviews using Agilisys Hospitality Software. Completed all nightly updates to hotel rates and individual room charges. Checked auditing discrepancies by reconciling cash drop and credit card transactions. Answered customer questions and addressed complaints quickly and courteously to guest' satisfaction. GENERAL MANAGER | 10/2012 to 12/2013 Mansion De Chocolate Hotel - Granada, Nicaragua  . Directed all day-to-day operations of the hotel to provide a safe and enjoyable guest experience. .       Researched competitor services and trends for analysis of marketing strategies. Coordinated strategies and services with local and international travel agencies. Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases. Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests. Managed team of six front desk agents, housekeeping department, bar, buffet and spa staff. Updated web pages and social media profiles to reflect proactive strategies and engage customers. CUSTOMER SERVICE REPRESENTATIVE AND SALES | 01/2008 to 03/2010 Sitel - Managua, Nicaragua     EDUCATION AND TRAINING LANGUAGES . Evaluated customer account information to assess current issues and determine potential solutions. Set up and activated customer accounts. Maintained calm, friendly demeanor with upset customers to deescalate stressful situations. Answered inbound calls and directed to designated individuals or departments. UAM - Managua, Nicaragua Postgraduate Degree Architecture of Internal Spaces, 06/2013 Bachelor of Science Architecture, 06/2013     Spanish English French Portuguese