Debbie MG

BACKGROUND A graduate of Information Technology Major in Programming. With vast experience in Programming during College specially having Singaporean/UK Curriculum enable to obtain Certification from National Computing Center recognized in UK. Although with passion for Programming, was given a good opportunity to work in Financial Industry handling Brokerage accounts for US Stock Market. Have managed to harnes good experience in Finance and BPO Industry for a couple of years. Being experienced in both BPS and IT, was appointed as Staff Manager, Line Manager and Team Leader for Revenue Management simultaneously handling Billing Support, Revenue Assurance and Incident Management. Currently assigned in ePayfact as Quality Assurance Specialist / Lead Test Consultant, System Tester for UK/Scottish Government Payroll Software specially designed and developed for the client. CGI Philippines ePayfact 2.0, CGI - United Kingdom December 2013 to Present Lead Test Consultant (current title change due to company restructuring) Quality Assurance Specialist, System Tester for UK and Scottish Government Payroll Software developed by ePayfact 2.0 Creates, update and execute functional test specifications/test scripts and related test data in accordance with functional specifications and business scenarios. Produce testing checklists. Documents and performs confidence testing - a selection of the most business critical test cases executed, before the commencement of full scale testing. Documents and performs skim testing – a high level run through of the system to ensure that the system is fit for progression to a full system test. Documents and performs functional testing - testing conducted to check the implementation of the functionality as per specifications. Documents and performs integration testing - testing performed to expose faults in the interfaces and in the interaction between integrated components. Documents and performs regression testing - retesting following modification to ensure that faults have not been introduced or uncovered as a result of the changes made. Responsible for producing documentation reports status for each test item to the test manager as soon as the test is completed. Ensure that project schedules and activities are completed and met in a timely manner in any given stipulated time. Ensures that document updated for inclusions are completed together with the current software releases. Initiate document reviews for document updates, ensuring that all comments raised against said documents are addressed. Provides support during the review processes on the project. Participate as requested, in the recruitment process for additional members for the team. Plan and conduct knowledge transfer to new team members as regards to testing and related processes in collaboration with Project Manager. Ensure that the work is executed in accordance to the project & quality plans. Revenue Management, CGI : Post Office Limited - United Kingdom May 2013 to December 2013 Team Leader for Billing Operations, Revenue Assurance and Incident Management Responsible for overseeing Team Operations on various activities Responsible for any issues or problems within the team and to make sure they are dealt with appropriately. Responsible for my team adhering to the principles and practices we have committed to so that we are doing work efficiently and of the highest quality. Ensures the team is self-organising so that we take collective responsibility for the work we do. Ensures my team is always working on the highest priority work and is aware of the priority so that we are delivering the most possible value to Company and the Client at any given time. Ensures no one person in my team is solely responsible for any task or activity so that we are able to continue working effectively when any of our team is away. Point of escalation from the client, onshore and offshore regarding concerns and issues that might arise in every activity being handled by the project.. Diagnose team performance, develop improvement plans and facilitate change management. Coach management on performance appraisal process including objective setting and individual development plans directed at promoting workforce productivity. Performs various critical Bill Run tasks and activities ensuring the progress, delivery and completion of each reports. Generates and process Reports for Billing. Generates; process and monitors all reports for Revenue Assurance, including daily, weekly and monthly reports/activities. Responsible for monitoring, re-assigning and updating tickets being handled by Incident management team. Ensures every team member is given opportunity to improve themselves by encouraging them to attend meetings and seminars held for the team may it be internal or external seminars and trainings from CGI. Works closely with onshore Revenue Assurance Team in distinguishing accounts with inconsistencies and making sure accounts are properly investigated, found, pulled and not billed. Responsible for releasing bills and ensuring SLAs are met. Revenue Management, Logica : Post Office Limited, United Kingdom June 2012 to May 2013 Billing Operations Analyst Performs various bill run and bill support tasks and ensured bills are generated according to clients standards and quality. Responsible for Analysing and Validating Customers data and accounts, raising and requesting necessary actions based on different findings. Responsible for generating and processing all daily, weekly and monthly reports for Revenue Assurance Respond to billing related queries through incidents submitted using Remedy. Process unpaid bills, and escalate accounts that fall under business rules defined by the client in compliance with OFCOM and PORCINA Tracking result data of multiple bill quality checks Responsible for Tracking and Tracing accounts that needs to be immediately pulled making sure it is not sent to the client. Analysing and processing reports for Rejected Events Handles all reports and checks for Bankers Automated Clearing Services Responsible for making sure there are no Duplicate Payments and inconsistencies in accounts produced in Bill Run. EDUCATION Advanced Diploma in Information Technology Informatics International College (Manila, Philippines) Certified by National Computing Center UK Diploma in Information Technology Informatics International College (Philippines) Certified Internet Professional Program Informatics International College (Philippines) Undergraduate, Chemical Engineering Mapua Institute of Technology (Philippines) TRAINING AND CERTIFICATIONS ITIL Certification (Internal & External) Selenium Basics Philippine National Red Cross – First Aid - CGI Philippine National Red Cross – Basic Life Support – CGI Unix/Linux English as a Secondary Language (ESL) Enhanced Directory Assistance System (EDAS) Navigator and Locator System for Sprint Networks C Programming – C++ Advanced Java Programming Macromedia Authorware Web Publishing with HTML, JavaScript and Java Applets Networks and the Internet Software Engineering Structured Query Language - Oracle 9i Advanced Networking Advanced C Programming – C#.Net Advanced Visual Basic Data Modelling and Relational Database Design – Oracle Financial Management System Microsoft Excel SKILLS SUMMARY SKILL NUMBER OF YEARS SKILL LEVEL* Technical skills C Programming 3 2 Java Programming 3 2 Oracle 9i 3 2 Visual Basic 3 2 Incident Logging 3 3 Report Generation 5 3-4 High Level Scenario Drilldown for Testing 4.5 3-4 Low Level Scenario Drilldown for Testing 4.5 3-4 Test Data Specification for Testing 4.5 3-4 Test Design 4.5 3-4 Test Data Preparation Prior Execution 4.5 3-4 Test Execution 4.5 3-4 Defect Management 4.5 3-4 Application knowledge Linux/Unix 1.5 3 Oracle 4 3 Citrix 5 3 Microsoft Access 3 2 Microsoft Powerpoint 5 3 Microsoft Word 7 3 Microsoft Excel 5 3-4 Metaframe XP 5 3 Macromedia Authorware 3 2 Macromedia Flash 3 2 Remedy 3 3 SharePoint 5 3-4 TRAC 4 3-4 Industry knowledge BPO / BPS 5 3-4 IT 5 3-4 Resource Management 7 3 Finance 5 3 Incident Management 1.5 3 Billing Operations 1.5 3 Revenue Management 1.5 3 Defect Management 5 3-4 Other relevant skills IT Infrastructure Library (ITIL) 5 3 ISTQB 1 3 * 1 = basic, 2 = familiar, 3 = competent, 4 = expert