Deborah Williams

Deborah S. Williams Lot 125 Whitehouse Housing Scheme Ewarton St. Catherine - - - Objective Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build customer loyalty for your company Key skills include: Experience in Quality Assurance and Customer Service in Two Industries (Previous Entrepreneurship). Excellent Communication & Collaboration Skills Team Building & Leadership Adaptability Excellent Time Management Experience in Training and Payroll (Previous Entrepreneurship). PROFESSIONAL EXPERIENCE Conduent on the account Bayer Consumer Health as a Customer Service Specialist (December 01, 2017 – June 09, 2020) *Facilitated in successfully providing world class customer service as expected by Bayer Consumer Health and the company Conduent on a whole. Hinduja Global (HGS) on the account Cigna Global Health Insurance as Brand Advocate (April 3rd, 2020 - March 19th, 2021) *Assisted customers with clarification for a particular service such as Cigna Dental, Cigna for Behavioral Health, Cigna Medical, Cigna Maternity, if their preexisting conditions would be covered, if they're covered for a particular inpatient or outpatient treatment/service, how their deductibles work how they might add or remove someone from their existing plan and so on. *Facilitated customers with calculation of their insurance coverage such as out of pocket cost, deductibles, copay, claims and how/ which department it should be submitted to. Provided information to support if the plan preferred a Primary Care Physician, a specialist, both or if it was left open for the insurance policy holder to decide. Etc. *I also handled Health Care Professionals questions, comments, suggestions as feedbacks. The more popular of the inquiry being whether they were in or out of network with a particular patient's insurance plan. Java Coffee United State base coffee company as Customer Service Management Freelancer (July 10th, 2020 - January 21st, 2021) *Facilitated in customer inquiries, placing orders, cancelling orders and ensuring orders are shipped at the schedule and accurate timeframe. *Assisted customers with selection in regards to their coffee needs & preferences, collected customers/consumers feedback/review data, suggestions, compliments, distastefulness/dissatisfaction with the brand and had it sent to the most appropriate department. *I’ve also assisted with damaged shipments and ensured customers/consumers were being provided with replacements or a full refund for all damages. *A next function of my role was accessing Shiphero and placing orders on hold, reviewing full customer details, also reviewing what status shipments were currently being held in among the other functions of that platform. I’ve used Shopify to capture additional information to ensure full accuracy of details and information being provided to our consumers after which I'd return to the email platform (Gorgias) we used to correspond with customers to provide/update whatever information was access from both platforms. Advantage Communications on the Flow Mobile account as Customer Service Specialist (January 15th, 2021 - June 2nd, 2021 *Facilitated in providing nothing short of impeccable customer service to both Jamaicans and other Caribbean countries on behalf of Flow Mobile. Notable accomplishments: Analyze customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the company. Uses company tools to gather data and analyze trends or patterns affecting quality. Collaborate with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience. Extensive product knowledge of all the over-the-counter products and knowledge of the various company processes. DEBBY’S HOTSPOT & ANIMAL HUSBANDRY., May Pen, Clarendon. ENTREPRENUERSHIP -) ShanXclusive Lounge & Restaurant (2020 ongoing) Notable Accomplishments:  Provided employees with training regarding excellent product delivery and customer service.  Handled quality control, payroll, special projects, and staff evaluations for both businesse EDUCATION & CREDENTIALS GOMEX INSTITUTE OF TECHNOLOGY (HEART TRUST NTA) Customer Engagement Consultant (Job Certificate) Information Technology Skills Microsoft Office Suite • Google Drive (Docs, Sheets, Slides, Forms) • Email (Mail Merge, Filters, Folders, Rules) CENTRAL HIGH SCHOOL CXC English Language • CXC Social Studies • CXC Principle of Business MATHS UNLIMITED – (Distinctions achieved year 2018) CXC Mathematics • CXC Accounts University of the Commonwealth Caribbean (UCC) Oct. 2020 VOLUNTARY *The Guardian Group Foundation Keep It Alive 5K Night Run- *Sagicor SIGMA Corporate Run. 2018 & 2019 *Food For the Poor 5K- *Color Me Happy Powder Run- *Food Donation -Distribution of food items to the less fortunate within the town of May Pen -). *Food Donation -Distribution of food items to the less fortunate within the New Kingston and Linstead Area- REFERENCES -Nickesha Barnaby – Team Lead Phone:- Email: -Sylvan Bennett – Team Lead Phone:- Email:-