Deepti Augustine

DEEPTI AUGUSTINE Mobile/ WhatsApp: - E-mail :-Nationality : Singaporean EDUCATION ● ● Master of Business Administration, Postgraduate Diploma, National Institute of Sales Bachelor of Commerce from Stella Maris College, India - CERTIFICATION ● ● ● ITIL V4 Foundation Certified 2020 Project Management Certification, Singapore Project Management Institute 2008 Certified “KAH (Key Account Holder) Employment agency personnel, Singapore Government’s MOM (Ministry of Manpower) 2012 EXPERIENCE PTE LTD Position: Program / Service Delivery Manager NTTDATA ASIA PACIFIC ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 03.2020 – PRESENT Managing Portfolios of projects with wide spectrum covering multiple Industries in Asia & Europe. Managed Block Chain Program for a Global Logistic MNC Client to support their Supply Chain Business Operations Seamlessly. DHL Blockchain (BLESS) , TransSpare, TransFer, Transmit for BMW, Benz, Nissan, Honda, Hyundai Mahindra and Mahindra , Hi Tech (IBM, Dell) & Honeywell Handling worldwide DHL Blockchain program with the support of 50 head counts and the overall program values is SGD 40 million annual projections Directing the execution of multiple medium to large analytic projects with scientist/analysts/senior analysts Managing Services for ICP and IBM-API Implementations and Day-2 Support activities as a Service Delivery Manager ICP /OCP/ APIC Gateway, MCM – Multi Cloud Management, MQ/WebSphere micro service Persistence Storage, Hybrid Cloud, ELK, Info Sec( Aqua Sec), DevOps (CI/CD) – Jenkins for SGX and Infra as a code. Working with the Client Solution Design Lead to fully understand business requirements and desired business outcomes. Manage & govern our Day 2 support team, check on daily activities list, priorities and complete as per Customer schedule Managing Migration of Application Modernization & Deployment to AWS EKS Program for BMW worth of USD 25 Million. Managing AI visual analytics Project for a Logistic MNC for optimization of their pick & pack process. Handling Vendor management for several vendors and subcontractors under my portfolio Service management of NTT’s delivery team as per Customer scope & agreed SLA both for implementation on R&D, QA / Prod environment Handling a diverse team across continents to manage Projects under my program portfolio Oversee software developers’ progress on applications and applied principles of agile methodologies to keep project on track Coached team in optimal time utilization through concepts of scrum and agile management methodologies Led Sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were performing satisfactorily Hands on experience in various project management methodologies like Waterfall, Dev Ops and Agile Project Management. Manage& moderate Sev 1 Escalation calls with Vendors, Customers and our delivery team for successful closure Manage and communicate Vendor product issues to inform stakeholder accordingly Provide monthly Project Governance for HoneyComb & API platforms and maintain all relevant necessary reports BUPA GLOBAL PTE LTD Position: Project Manager ● ● ● ● ● ● ● ● ● ● ● ● 09.2019 – 03.2020 Ensuring all project documentation is up to date and all projects are reviewed per analytic plan. Ensuring project delivery within timelines and budget requirements. Managing a team of analysts, with responsibility for team performance and career development. Building on team’s analytical skills and business knowledge. Managing team workload, providing prioritization guidance for the project flow conducted by the team to improve process efficiency. Proactively manage the service inbox and support with enquiries and point of hot tasks to relieve the team during a busy period Escalate complaints and complex enquiries to the service manager Develop and manage relationships with regional brokers and internal team Complete related customer administration such as updating renewal reports and contact lists Achieve all targets for contact handling, turnaround times and quality Establish and develop effective relationships within the team and with regional brokers Demonstrate flexibility by supporting the Singapore office with various ad-hoc tasks such as reporting and indexing MYSTIC GLOBAL PTE LTD 06.2008 – 12.2015 Position: Director ● End to end responsibility to manage outsourced IT projects doing project management services covering complete project life cycle ● Developed complex IT & HR projects strategies and PMO methodologies including project plans, testing plans and production deployment plans. ● Implemented server implementation projects for several of our clients which covers procurement of servers as per BOM provided by clients, Data center racking & patching installing RHEL, Windows operating systems, configuring NetBackup backup and handing over to customers with full operation manuals ● Involved in project managing the entire project to move 300 over servers in the span of 3 months ● Implemented AWS cloud solution for a client which uses DB servers for their accounting and reporting ● Hands on experience in various project management methodologies like Waterfall and Agile Project Management ● Practical experience of successful Scrum based development team management as an Agile Project Manager ● Managing Agile / Scrum teams /Agile Earned Value Management ● Trained team members as well as the rest of the company staff in employing agile and scrum practices to improve work flow ● Developed new business in Singapore and overseas, pitched new business which covers recruitment, contract staffing, pay roll management, operation management, IT resource management, etc ● Provided analysis and offers on 360-degree HR functions, specializing in IT, Oil & Gas, Subsea and Construction domains handling ● Executed screening of high-profile professionals, conducting face to Face as well as telephonic and web-based interviews ● Designed a custom recruitment portal which integrates recruitment with social media and several online resume portals ● Implemented cloud-based enterprise recruitment portal ● Conducted induction for new employees, payroll processing, visa processing and applying for valid Singapore employment passes ● Delivered performance review for employees on a quarterly basis and conducting a one on one-review sessions with selected employees ● Organised employee welfare engagement sessions by conducting regular in-house and external trainings ● Led teams remotely in international locations like India and Philippines ● Managed existing accounts by identifying their timely needs and fulfilling the same by delegating to targeted teams ● Handled company’s accounting by maintaining effective bookkeeping ● Compiled & filed Singapore tax returns without engaging specialists ● Planned and prepared a cash flow projection every quarter and set financial goals for the company A CAMINO ASIA PTE LTD 06.2007 – 05.2008 Position: Senior Business Consultant ● Executed screening of profiles for in Banking & IT professionals ranging from Mid to Management Level candidatures ● Conducted face to Face as well as telephonic and web-based Interviews of professionals until handholding them on the Job 2 2000 – 2008 ADHOC CONSULTING & CHARITY NATSPIRE Position: ● Developed websites for several customers based on their needs which includes custom management console and custom design which integrates with their cloud data. ● Helped several clients to convert their website to mobile ready which allow their sites to be accessed from mobile phones ● Developed mobile apps in iOS & Android for e-commerce customers ● Customized HR application portal for effective team efficiency with social sites integration ● Worked as a charity member in various organization like Family Life Society, Singapore Handicap society, etc ● Conducted several workshops teaching Natural hand made soaps with a class size of more than 30 for corporates like HDB, Standard Chartered Banks, Community Centers and for Agape Elderly groups promoting Sustainable living ● Conducted Webinar series and talks on the subject as a key-note Speaker for various events and for Mother Earth Toastmaster’s club A SELKAN CONSULTING PTE LTD (CHENNAI) ● ● ● ASSOCIATE OF CITIBANK - Handling all high-profile Citibank card defaulters for collection dept Consistently overachieved target to hit monthly billings Was recognized and promoted to become In-charge officer to manage a team of 15 field collection agents PROFESSIONAL ENHANCEMENT | COMPETENCIES | LANGUAGES Professional Enhancement & Competencies: ● Programme management ● Corporate In house training from NTTDATA such as: ITSM & DevOps, Change Management & SFDC Waterfall ● K8-Core Architecture ● Consulting and Solution selling ● Market research ● Persuasive Communicator ● Team player with positive attitude ● Great ability to multi-task and work under pressure ● Organized and flexible ● Public speaker – “Member of International Toastmasters club” Languages: ● English – Fluent ● Hindi - Fluent ● Tamil - Fluent ● Malayalam – Native speaker  3