Demetrio Paul Sabes

DEMETRIO PAUL A. SABES VIRTUAL ASSISTANT PERSONAL PROFILE Paul is a seasoned multi- skilled customer service professional.He has worked to several top BPO companies in the Philippines like Cognizant Technology Solutions and ePLDT and embrace the "can do " attitude which made him won several awards as an agent and as a leader. Paul is passionate, highly motivated, team player and has an excellent work ethics SKILLS Exceptional communication both verbal and written Solid background in customer service both phone and email Excellent knowledge in insurance Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Proficient in Microsoft Office like Word, Excel, Powerpoint Strong knowledge in Google applications like Gmail, sheet , doc, drive, calendar and hang out Proficient in using Skype WORK EXPERIENCE Cognizant Technology Solutions , Team Leader/Manager CONTACT Block 20 Lot 8, Legian 2B Calsadang Bago, Imus Cavite , Philippines- - /demetrio-paul-sabes EDUCATION Pamantasan ng Lungsod ng Muntinlupa Bachelor of Science in Computer Science OCT 2012 - OCT 2018 Successfully manage the daily operations of a contact center both calls and emails with more than 15 agents Effectively cascade various email communications to both internal and external clients Create, analyze and report team's performance on a regular basis EXL SERVICES - Customer Service Associate APRIL 2008 - APRIL 2012 Effectively resolve customers issues and process request on both phones and emails Efficiently update client's database Prepare reports and other admin tasks ePLDT - Customer Service Associate APRIL 2008 - APRIL 2012 Handle inbound, outbound and follow up calls Conduct soft selling