Dennis G Lucero

DENNIS GABIA LUCERO Nationality: Filipino Date of Birth: November 11, 1981 Status: Single I am an experieced trainer, tutor and customer representative seeking for a position in the ield of customer service where I can share my acquired knowledge and skills for continuous improvement and development. WORK EXPERIENCE Virtual Assistant Block 8A, Lots 10-11, Leviticus St, San Lorenzo South Subdivision Ph 1C, Santa Rosa, Laguna Philippines 4026- Online IELTS Instructor SS English Academy Ho Chi Minh City, Vietnam December 26, 2020 - May 10, 2021 1. Tasked to teach and train the basics of IELTS Tests (Speaking, Writing, Listening and Reading) 2. Coached foreign students in preparation for their IELTS Tests 3. Facilitated IELTS mock practices and simulations for Speaking and Writing subtests and giving immediate feedback and scorebands 4. Assisted in giving corrections and guidelines for proper test execution ESL Tutor SS English Academy Ho Chi Minh City, Vietnam December 26, 2020 - May 10, 2021 1. Taught English to foreign students (from beginners to working professionals) 2. Designed supplemental materials for more enhanced learning experiences 3. Taught wide array of English lessons from Phonetics to Business English Senior Process Trainer Acadsoc Shenzhen, China July 3, 2020 - May 8, 2021 1. Interviewed candidates applying for ESL tutor position 2. Trained upcoming tutors about the teaching portals (AClassroom, Tutor Client, and Class-in) 3. Trained upcoming tutors about the teaching process (New Tutor’ Training) in preparation for demo class and future regular classes 4. Facilitated mock demo classes for upcoming tutors and giving feedback and points for improvement 5. Facilitated application process from interview to onboarding 6. Communicated with respective Tutor Managers for proper onboarding endorsement 7. Created Training modules that current trainers are still using 8. Created and designed multimedia training guides for teachers and trainers alike 9. Tasked to provide technical workarounds for portal and virtual classroom issues 10. Provided assistance for new trainers, from interview, onboarding and nestin f - Project-based VA for Wordpress editing Employer: Alexsey Savkin May 4, 2020 - present 1. Tasked to screen-capture images and upload to BSC Designer website through Wordpress 2. Facilitated in publishing articles upon request of employer 3. Reviewed over-all format and design of Wordpress articles and edited some formats to give the article a fresh look. ESL Tutor Acadsoc Shenzhen, China March 18, 2020 - June 30, 2021 1. Taught English to foreign students (kids to working professionals) 2. Designed supplemental materials for more enhanced learning experiences 3. Taught wide array of English lessons from Phonetics to Business English EDUCATION Bachelor of Science in Civil Engineering Batangas State University - Main Campus Golden Country Homes, Brgy. Alangilan, Batangas City Graduated March 2003 REFERENCES Rhyan G. Catadman Senior Process Trainer, Acadsoc --Myca B. Alarcon Team Leader, HB Process Training --Stephanie Ong Top Tutor, SS English Academy -