Derryl Chen Silan

DERRYL CHEN SILAN • healthcare virtual assistant • ABOUT ME EDUCATION Hardworking and self motivated healthcare - BS Major in Psychology, virtual Assistant that has an extensive University of the East Manila experience with healthcare industry such as catering to patients over the phone, administrative tasks, training people, and medical scribing. Highly competent and has strong communication and written skills. EXPERIENCE Upwork (June 2021 - December 2021) Healthcare Virtual Assistant (Psychiatry) • Tasked to do admin tasks, answering phone calls, insurance verification • Sends end of day report, medical billing and sends out invoices • Organization of files Cigna (September 2020 - March 2020) Program Trainer • Tasked to train new hire employees • Updated curriculum for more effective ways of learning US Healthcare • Weekly meeting with onshore clients Cigna (September 2019 - September 2020) Customer Service Representative • Worked closely with the customers who needs help with their medical coverage • Processed claims and appeals SKILLS US Healthcare Customer Service Insurance Scribing Verification Social Media Medical Billing - •-