Deshraj Goenka

DESHRAJ 224-LIG, RAMPURAM PHASE -1 SHYAMNAGAR KANPUR -208013 Mob: - Email:-__________________________________________________________________________________ OBJECTIVE: I have to contribute my effort towards my deeds and pay all my attention to my job and my projects via my hard work so that I could achieve my own way towards a successful career and give profit also to the Organization. SKILLS: Strong leadership capabilities. Ability to raise donor support. Coordinate donor management. Good communication and interpersonal skills. Good command over spoken English as well as reading and writing skills. Knowledge of Windows, Basics MS DOS, Microsoft office 98, 2000, 2007 and Internet. Practical knowledge of computer hardware and assembling along with networking. Knowledge of professional communications all kind of formal and informal business letters, applications Quotations, project report, proposals, letter drafting and office Documentation. EXPERIENCE: Company/Organisation:ASPIRIS Lead flow pvt. LTD @Kanpur Industry/Field:Call Center/BPO Location:KANPUR Duration: From 17/4/2017 till present. Designation:Customer Care Executive (Voice Calling) Job profile/ResponsibilitiesRole1:-Presently working as a CCE in USA campaign to provide Debt mgmt programme, also worked in same campaign in inbound and outbound Tech support process for short period. Role2:- earlier worked as a CCE in Outbound Process for UK Citizens and providing them IVA (Individual Voluntary Arrangement-A Debt Relief Solution by UK Government). Company/Organisation: eSCL Global @Gurgaon Industry/Field: Call Center/BPO Location: Gurgaon Duration: More than1 year (approx.) January 2013 - April 2014 Designation: Customer Care Executive (Voice) Technical and Non Technical both processes Job profile/ResponsibilitiesRole1:- Worked as Customer Care Executive in Tech Support Process to US customers, handling the remote to troubleshoot the problems and solve their quarries over VOIP and remote hosting channels. Role2:- Worked as a Customer Care Executive for lead generation and selling Debt Management process to the customers for US Shifts. EDUCATIONAL QUALIFICATION: Graduation from Sikkim Manipal University in 2012 (BBA-Management and Administration) Intermediate from BNSD Inter College Kanpur in 2004 (PCM Subjects) HighSchool from OEF Inter College Kanpur in 2002 (Science with Maths) INTERESTS/HOBBIES: Internet Research and Surfing, Collecting Information through various sources, Interacting with people, Reading, Singing, Song writing, Listening music, Painting. Interest in IT & Technology affairs and explore them. PERSONAL DETAILS: Father’s name : Shri Rajendra Prasad Date of birth : 17 Feb 1989 Gender : Male Marital status : Unmarried Nationality : Indian Language known : English, Hindi DECLARATION: I hereby declare that all above information are true and best of my knowledge if any fault is found then my candidature may be cancelled. DATE PLACE