Dexter Mananghaya

Dexter L. Mananghaya 40-F Road 23 Barangay Bahay Toro Project 8, Quezon City Philippines Email and Skype:-Cell: - _________________________________________________________________________________ Personal Details Born in Manila on May 6, 1985. Married, Filipino citizenship, Roman Catholic. Excellent communication skills, fluent in English and Filipino, Likes sports. Dependable, analytical and hardworking. Can work under pressure with minimal supervision. Willing to work on graveyard shift. Summary Communicative person, with extraordinary abilities of interacting effectively over the phone, I will be pleased to work in your company and help increase your profit. Qualities and Skills Good communication and negotiation abilities Award winning customer service performance Capable of dealing with angry customer Patient Telephone manner Professional behavior Team player Proficient in Microsoft Office Programs (WORD, EXCEL, POWERPOINT) Excellent internet research skill Excellent technical skills Fast typing skills Education High School: Lourdes School Quezon City College: B.S. Electrical Engineering, Mapua Institute of Technology (Undergrad 4yrs) Work Experiences NCO Group - RMH Teleservices Asia Pacific Inc. -yrs and 1month Amazon.com / Amazon.co.uk / Endless.com Customer Service Representative (phone, email and chat agent) Subject Matter Expert Convergys -months Comcast Sales and Technical Support Representative VXI Global -yrs and 9months AT&T Uverse ICM Technical Support Representative Comcast Sales and Technical Support Representative