Dharmik Sojitra

Dharmik Sojitra Jirapa plot, Devram Street, Upleta 360490 | - |- Objective Proactive Customer Service Representative providing professional and efficient support to customers. Resolves customer issues effectively by being courteous and following company procedures. Coordinates activity across several departments, logging tickets correctly and meeting service level agreements. Focused on maintaining customer satisfaction and loyalty with quick, thorough support. Adaptable and motivated to succeed and contribute to company success. Education B.E. MECHANICAL ENGINEERING | JUNE 2019 | MARWADI UNIVERSITY Passed with 7.3 CGPA HSC (12TH CLASS) | APRIL 2015 | VIDHYANIKETAN SCIENCE SCHOOL Passed with 70% Experience CUSTOMER SERVICE REPRESENTATIVE (WORKING REMOTELY) DANBY APPLIANCE, CANADA | OCT 2020 · · · · · Working as a remote Customer service Representative from India. Resolved product-related queries through in-depth knowledge of available products. Troubleshoot customer issues focused on client retention and satisfaction. Educated customers about policies, item availability, and pricing. Responded to customer requests, offering excellent support and tailored recommendations to address needs. CUSTOMER SERVICE REPRESENTATIVE TTEC INDIA CUSTOMER SOLUTIONS PVT LTD | APRIL 2019 – JULY 2020 · · · · Resolved associate, tools, and service delivery issues revealed by statistical reports. Proactively mitigated online payment frauds happening on the website. Optimized customer support by establishing a collaborative service environment. Educated customers about billing, payment processing, and support policies and procedures. Skills & Abilities · · · · · · · · Customer service Financial investigations Problem-solving Troubleshooting Customer-focused Critical thinking Problem Diagnosis Knowledge of NetSuite, Jira, MS Office