Dheeraj Khokhar

Dheeraj Khokhar Corresponding address – H No. 104, KARAN PURI BEHIND B.D.FLOUR MILL AMABLA CANTT, HARYANA-133001 Mobile - E-Mail ID –-____________________________________________________________________________ Career Objective To work with an organization, where my skills can be utilized effectively to achieve organizational objectives. Skills and Abilities: Ability to work under deadlines with accuracy. Excellent customer handling skills, conflict management with good communication. Able to perform multi-tasking and having excellent problem solving abilities. Computer literate with extensive IT knowledge. Good typing skills, MS office, Word, Excel, Power Point ability to create professional Intro Videos, Image Editing, amazing photo slideshow videos, captivating Logo Design, icon, Banners, Brochure, Business cards, Invitation cards Children book designs, Illustrations, wallpapers creation etc. Professional Experience: ● Competent Synergies Pvt. Ltd. (Airtel Post-paid Process) - May 2015 to Nov. 2017 Role: Supervisor Responsibilities: Extract and manage CRM data & convert to Excel format and manage it and use this data as input for day to day operations. Monitoring and Reviewing calls for trend and provide feedback to CSR’s and their team leader, during daily briefing and coaching sessions. Ensure them for provide exceptional service and follow policies, procedures and regulatory compliance. Assure quality service and training them on dealing with irate customers and identify actions that can improve call quality and customer satisfaction. Providing verbal and written feedback. Handling escalations on daily basis, in order to ensure issue resolution and customer satisfaction. Resolve complaints as it relates to the Call Center. Resolve problems and complaints in a timely manner. Handling inbound telephone queries from colleagues / clients regarding data. Entering data accurately on to computer CRM databases & Excel spreadsheets. Maintain logs of activities and complete work. ● Sigma Freudenberg NOK - May 2012 to April 2015 Role: Production Supervisor Responsibilities: Data input and manipulation in Excel spreadsheets and Access database. Ensuring the safety and security of the company’s data systems. Occasionally carrying out various administrative tasks. Managed all aspects of production, assembly, and operations. Ensured a safe and accident-free production area. Trained production staff and provided in-the-field support. Identified production and problems and resolved them. Maintained safety records and production records. Coordinated activities of other departments to maintain costs and efficiency. Supervised production employees and trained new hires ● HPL Electric & Power Limited - Nov 2010 to May 2012 Role: MIS Co-coordinator - Maintenance Responsibilities: Manage Daily Breakdown records and Maintenance (Preventive/Corrective/Predictive) records. Manage used and in-stock spare parts and Tools used by Maintenance department. Create data & generate performance reports and presented data in statistics format and report to HOD. Achievements: Received Kaizen award for implanting safety measure in operations of hydroelectric Machines. Received appreciation from seniors for improvisation on call Quality. Academic and Professional Qualifications Education Passed B.A (Public Administration) from Kurukshetra University. ITI in Electrician Trade. MS-Office, Computer hardware & Networking course from NIHT. Diploma in Electrical and Electronics Engineering. Date:Dheeraj Khokhar