Diana Huang

As a Virtual Assistant to different industries and fields for almost 2 years, I have gained considerable experience. Through my experience, I can do data entry as well as collecting and analyzing the data. I also generate monthly business reports and reports analysis. In addition, I manage emails, customer support, calendar and scheduling, planning and booking for travel itinerary and web research. Creating and editing content articles were part of my duties too. My latest clients were owners of eCommerce businesses and my tasks involved basic accounting and bookkeeping, marketing, order processing, and product listing. Moreover, I do ad-hoc tasks whenever needed.

I am knowledgeable and have used tools/software/sites like Trello, Shopify, Neto, Canva, Adobe Photoshop CS6, LastPass, Xero, eBay, Amazon, Microsoft Office, Google Docs, and Dropbox.

Prior to working as a Virtual Assistant, I was in the Business Processing Operations Industry for almost 3 years. I was a Customer Service Representative to a US-based financial institution catering debit cards. As a Customer Service Representative, I dealt with difficult people and irate customers. I handled them as professional as can be but also being sensitive to their current situation. I learned how to be a good listener and became extremely flexible and can adapt to the different culture and different people. Then, I was promoted to the Risk-Processing Operations and became a Compliance Specialist. As a Compliance Specialist, I need to be detail-oriented because I handled administrative tasks focusing on compliance and fraud. It sharpened my keenness, so I always set the accuracy and quality of my work at 100%. I was also tapped to do lead roles like making business presentations to our Corporate counterparts, organizing team events and gathering and presenting team evaluation and scores. I also have experience as an Online English Tutor to Japanese students. I have also tried audio transcribing and call reviewing.