Diana Mae Geganzo

DIANA MAE GEGANZO CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE Conscientious customer service with 2 years experience of solving problems, using tact and diplomacy WORK EXPERIENCE Customer Service Representative TREC PACIFIC, INC. | MARCH 2018 - JANUARY 2021 - An MTA Dispatcher responsible for overseeing city's public and private transportation. to achieve win-win outcomes. Great - Monitors several aspect of the city's transportation. team player comfortable thriving in - Oversees both public transportation and conditions affecting competitive, fast-paced environments, supporting the company needs. Personable and professional under pressure. the private commuter. - Using computer and phone to communicate with the driver to check their condition and inform our passengers about the status of their trip. - Enter data in computer system and maintain logs and records of AREAS OF EXPERTISE calls, activities and other information. Data collection and analysis - Monitor the route and status of fleets to coordinate and Report preparation prioritize their schedule. Complaint resolution - Prioritize calls according to urgency and importance. Data entry Computer proficient Multi-line phone talent - Address problems and requests by transmitting information or providing solution. WORK REFERENCES Good listening skills Keen to details Quick learner Flexible and adaptable Can work under pressure and with minimal supervision Mark Judah T. Borres Account Specialist - Trec Pacific, Inc. Phone: - Sunshine Paglinawan. Team Leader - Trec Pacific, Inc. Phone: - Princess Anthonette Paras Area Manager - Blumex Express Credit, Inc. CONTACT INFO Home Address: 31 Yakal st., Town & Phone: - ACADEMIC HISTORY Country Executive Village, Brgy. Mayamot, Antipolo, Rizal National University - Manila Email:-Skype ID: live:diane.geganzo WhatsApp: - BACHELOR OF SCIENCE IN ARCHITECTURE | JUNE 2008 JANUARY 2013 - 3rd year college undergraduate La Consolacion College - Caloocan HIGHSCHOOL | JUN 2004 - MARCH 2008