Diana Magtangob Dominece

Communication and Commitment are my passion….

• Bachelors Degree Holder
• 10 years experience in management
• 15 years experience in Customer Service and Administrative related tasks
• 3 years experience in HR Shared Services Operations
• Always Committed to clients’ success

Commitment to clients’ success has always been my priority. My love for communication helped me a lot in achieving this goal. I understand how competitive the market is. With my ability to communicate well and to wholeheartedly commit to clients’ expectations, I will surely help businesses meet their goals and expected outcomes.

I have solid background and experience in customer service, coaching, mentoring, planning and coordinating which I would like to impart to bring more success to your business. My 10 years experiences as a leader within the Customer Service and BPO industry includes practices in people management, outsourcing and HR Shared Services Operations. I have managed to utilize programs/applications such as MS applications to Visio, Workday, Zendesk, Athena, Hootsuite, Canva and the likes.

I have loved administrative related tasks as this is where I can practice my ability to be keen to details, to learn and implement rules of operational systems and to continuously enhance my emotional intelligence as I work with different types of people. I can also share my skills and knowledge with the following;

1.Administrative

• Data Entry in Word, or Google Docs
• Transcription (transcribing voicemail, video or audio, podcasts etc.)
• Internet Research
• Typing
• Forms Creation
• Email Management/Filtering
• File Management (organizing files using Dropbox etc)
• Taking down minutes of meetings
• Answering support tickets (with the use of Zendesk)
• Gather and analyze Workday metrics/volume to identify any area of opportunity to continuously improve employee satisfaction
• Review and approve all process documentation updates

2.Personal Assistant

• Booking appointments with clients
• Following up with clients/customers (sending thank you and other reminder emails)
• Calendar Management

3.Marketing Support

• Making Reports (Creating basic reports: reports on weekly tasks, deliverables, sales)
• Sending Invoices
• Research on certain topics for blogposts, newsletters or others
• Preparing Slideshows (Powerpoint Presentations)
• Set-up Social Media Accounts (Facebook, Twitter, LinkedIn)
• Manage and update Social Media Accounts

4.Professional Support

• Make business purchases and deal with vendors
• Share industry-related advice and guidance
• Identify areas of opportunities, design new processes, and implement new/existing solutions to improve results and increase productivity

5.Operational Tasks

• Advise on best business practices
• Build teams and recruit other virtual assistants
• Handle scheduling and delegate daily tasks
• Liaison between you and other team members
• Team Leading
• Personnel Management
• Handle orientation for new hire employees
• Coordinate logistic requirements for training or meeting
• Handle communication with clients (HR Leader, HR Business Partners, Process Owners, Subject Matter Expert) for any process improvement proposal, process changes or project status
• Manage team’s incoming work and any open balance for the day including peaks & valley, and seasonal processing
• Ensure that business control guidelines are followed and implemented by practitioners for their respective process areas and performed Root Cause Analysis (RCA) whenever required and ensure all action items are closed on time
• Handle Security related activities such as Continued Business Need, Quarterly Employee Validation and Compliance testing

7.Project Management

• Tracking of project tasks’ progress
• Communications
• Facilitate meetings to discuss project status, issues and help needed

Feel free to contact me, it will be my honor to serve you.

Regards,

Yani