Doctor Of Veterinary
Medicine and
Zootechnics
Diana Constanza Ramírez Serrano
Carrera 30a#5b-32
Palmira, Colombia
763533
(--
ㅡ
Skills
Native speaker of English and Spanish languages,
Organized,
detail and results-oriented with previous
Customer Service experience with an excellent track record
of significantly increasing service quality, Outstanding
communication abilities; A highly efficient individual, able to
adapt well to new environments and learn new processes
quickly to achieve outstanding results. Strong ability to
multitask and prioritize items.
Experience in wildlife management, clinical care and
rehabilitation. Skills in enrichment and welfare methods in
birds and mammals.
Knowledge in canine handling under daycare, clinic and
breeding kennel conditions.
Skills in Basic and advanced obedience training, as well as
Behavioral Modification Techniques using positive and
balanced reinforcements methods.
Teamwork skills and synergy with those responsible for
other processes involved in the value chain of the wildlife
and domestic species management in closed environments
and veterinary facilities.
Experience in managing staff including animal caretakers
as well as visitors to zoo facilities, monitoring their
interaction with animal species wild and domestic.
Ability in the formulation and recommendation of
biologically suitable diets for wild and domestic species
according to their physiological requirements.
Professional practices as part of the academic
requirements different Zoological institutions across the
country as well as Dog Kennels and Daycare Facilities
Experience
ModSquad, Independent Contractor
October 2021 - September 2022 , BOGOTÁ - COLOMBIA
Role as a freelancing customer service representative for various
projects over chat, email, phone and tickets.
DOGMA Entrenamiento Canino, Head Trainer
February 2020 , BOGOTÁ - COLOMBIA
Role as Head Trainer for a Dog-Training business, using positive
training to modify the dog’s behavior. Face-to Face interactions with the
customers as well as providing customer service to clients.
Sitel de Colombia, Bilingual Interpreter
March 2019-September 2019, BOGOTÁ - COLOMBIA
Role as a bilingual interpreter between Spanish- speaking customers
and English-speaking merchants, relying accurate translations of the
messages between the parties serving as a conduit in the processes of
technical support and sales over the phone of banking equipment.
Sitel de Colombia, Customer Service Representative
November 2017-February 2019, BOGOTÁ - COLOMBIA
Role as an English-speaking banking representative providing
customers with general information of their account, replacing
lost/stolen cards and filing disputes for unrecognized transactions for
the client over the phone.
Bioanalisis Animal, Laboratory assistant
June 2016-July 2017, BOGOTÁ - COLOMBIA
Role as the person in charge of typing and emitting the laboratory
results, sending them over email to the client, as well as selling pet
shop accessories face-to-face to pet owners.
Education
Fundación Universitaria San Martín, Doctor of Veterinary
Medicine and Zootechnics
January 2011-June 2016, BOGOTÁ - COLOMBIA
Seabreeze Senior High, High School Diploma
August 2010, DAYTONA BEACH, FL - U. S. A
Other studies
Coursera/ Duke University, Dog Emotion and Cognition
Currently, online
Politécnico de Colombia, Diploma in Digital Design
May 2020, BOGOTÁ - COLOMBIA
F. Universitaria San Martín, Diploma on Bovine Reproductive
Biotechnologies
June 2016, BOGOTÁ - COLOMBIA
Kni-Garden Dog Daycare, Dog Training course
April 2016, BOGOTÁ - COLOMBIA
ACILA Canine
Reproduction
Association,
Third
Seminary
March 2011, BOGOTÁ - COLOMBIA
Personal References
Mauricio Ramírez Parra, Business Administrator
(--
Sara Daniela Ramírez, Economist
(-
on
Canine
