Dike Chinyere

YOUR BUSINESS CAN EXPERIENCE REMARKABLE GROWTH WITH ME. 🟡

Hi, thank you for viewing my profile. I am Chinyere, a Sales Development representative and Appointment setter inclined at growing your business through a proactive approach to improve the quality of customers' experience and maximize engagement. With over 3 years of experience and the added value of strong communication, empathy, and persuasive skills, I can implement what is needed to treat your customers as the "kings"

.

WHAT I CAN DO

⭐ Improve Customer Retention rate by 15% through personalized service, increasing business profit by 50% within 6 months.

⭐ Customer Support (Phone, Email, and Live Chat)

⭐ Cold and warm calls over 200 customers in a day,

⭐B2B /B2C Appointment setting,

⭐Customer service

⭐I will cold call 150 to 200 leads per day, pitching products, services, or ideas over the phone with an average customer conversation of over 75%.

⭐ Generate and maintain contact lists of potential customers by extracting information from company websites, business directories, and other reference materials with the use of lead generation tools such as Apollo, Seamless, Salesmate, and sales navigator.

⭐Keep records of calls made and hours worked, including the time and content of each call in the CRM system.

⭐ Increase visibility and awareness on social media platforms

⭐ Work up to 8 - 10 hours a day generating leads and closing deals

⭐ Prompt problem solving and Troubleshooting.

⭐ Respond to customers' queries within the organizational service level agreement promptly and accurately.

⭐ Gather customers feedback and share it with the product, sales, and marketing teams

⭐ Lead Generation

⭐ Data Entry, Scrapping, and Mining

⭐ Web Research

⭐ Order Fulfilment and tracking

My skills include:

● Proven customer support service

● Strong phone contact handling skills and active listening

● Excellent communication and presentation skills

● Ability to adapt and respond to different types of customers

● Ability to multitask and prioritize task

● Time Management

● Experience using help desk software and remote support tools

The following are the tools I can use perfectly well:

CRM: Zendesk, Hubspot, VOIP, Xencall, Mojo Dialer, Salesforce, Convoso, Meet, Freshdesk, Slack, Zoom, Skype, Xencall, Convoso, Trello, Asana, ClickUp, Monday.com, etc

 Reach out to me, and let's discuss further how to grow your business by retaining and gaining new customers.

𝗟𝗘𝗧'𝗦 𝗗𝗢 𝗧𝗛𝗘𝗦𝗘!

Chinyere D.