Divina Dador

Divina Dador Data Analyst / Virtual Assistant A professional with a track record of success in customer relations. Possesses strong skills and a deep understanding of data analytics, productivity enhancement, and administrative tasks. Committed to enhancing your business's success. -- EDUCATION Angono, Rizal linkedin.com/in/divinadador0413 SKILLS Study Program Refocus Digital Academy Google and Microsoft Productivity Tools Web Search Navigation Metro Manila, PH BACHELOR OF ARTS IN HISTORY Polytechnic University of the Philippines Sta Mesa Manila, PH Reservation Management System Administrative and Organizational Skills Data | Dashboard Saas Applications Verbal and Written Communication WORK EXPERIENCE CHAT SUPPORT REPRESENTATIVE [24]7.ai 11/2022 - 04/2023, AT&T Mobility Postpaid Account Metro Manila, PH Achievements/Tasks Data Management: Ensure precise customer info, service plans, and payment history. Utilize data-driven insights for proactive customer issue resolution, elevating the overall experience. Analyze recurring compliance issues for patterns or trends. SMALL BUSINESS SUPPORT REPRESENTATIVE Quantircs Ent. 04/2021 - 07/2022, Bell.ca Small Business Account Taytay Rizal, PH PROJECTS POPCART MARKETING ANALYSIS | Personal Proj. Objective: Determine the best campaign using CTR and impressions. Used SQL to extract data from related tables in Popcart Campaign databases. Created a professional report by aggregating and visualizing data in MS Excel and PowerPoint. AIR PASSENGER ANALYSIS FOR A TRAVEL AGENCY | Bootcamp Project Analyzed market share for Visayas travel sale strategy. Cleaned and analyzed data in MS Excel to identify top regional airline operators, aiding in targeting potential customers. Generated visualizations (charts and graphs) to showcase market trends and opportunities. Created an Excel dashboard for key findings and recommendations. Achievements/Tasks Address small business client needs, diagnose billing issues, and propose solutions. ORGANIZATIONS Clearly convey findings to non-technical small business clients. Organization Name Provide tailored recommendations for clients to enhance their small business through Bell.ca services. TECHNICAL SUPPORT REPRESENTATIVE Alorica Inc. 07/2019 - 11/2020, Amazon Quezon City, PH CERTIFICATES DATA ANALYTICS CERTIFICATION Refocus Digital Academy | Metro Manila, PH DATA ANALYTICS CONSULTING Forage Virtual Internship Certificate Achievements/Tasks The task focused on specialized troubleshooting for Amazon devices, primarily ECHO, Alexa, and Smart Home products. LANGUAGES Troubleshooting for Kindle, Fire Tablets, and Fire TV devices. English Filipino Helped users troubleshoot Amazon devices for a smooth experience across various categories. Full Professional Proficiency Native or Bilingual Proficiency PORTFOLIO Visit my Notion page