Divina Dzemo Ngong

DIVINA Z. DZEMO NGONG NGONG To use my skills effectively and to contribute to the business goals of the company, while learning new skills for career development. CAREER HISTORY CONTACT +63 --live:dzemodivina Phase 2C4 Blk. 2 Lot 27 St. Monique Valais Pantok Binangonan Rizal, Phils EDUCATION FAR EASTERN UNIVERSITY Nicanor Reyes St. Sampaloc, Manila Bachelor of Arts, Major in Political Science- (4th year Undergraduate) Ramon Magsaysay High School España, Manila Date Graduated:- Juan Luna Elementary School G. Tolentino St. Lepanto, Sampaloc, Manila Date Graduated :- ABOUT ME Age: 31 Date of Birth: September 01, 1988 Religion: Roman Catholic Civil Status: Married Floship Sept 2019 – May On Demand Account Manager 2020 • Assisting clients with e-commerce business in their account via email and chat in processing orders and any account related concerns • Email and chat communication with warehouse and couriers in check orders status • Provides concise instructions to clients on system navigation and checking shipping options according to requirements of couriers in carrying the products and to clients’ budget and preference. I-Support Worldwide Jan 2017 – Sept Client Service Associate (BDA Account – bdainc.com) 2019 • Email communication with clients and suppliers • Order entry in Oracle-EBS to creating purchase orders and invoicing. • Internal communication via outlook email and skype within the company • Track order status and follow up with vendors and clients related to orders health. • Work with logistics/ and couriers to schedule a pick up • Process requests like credits or credit and rebills, refund, replacement of orders, sample requests and others The Results Companies Nov. 2013 – Jan 2nd Flr Silver City Mall Frontera Verde Dr. Cor. Julia Vargas Ave 2017 Ortigas Center, Pasig City Customer Service Representative (Virgin Mobile USA) • First line of defense in assisting customers related to their concerns with their phone service. • Processing payment and change plans and device replacements or switch. New phone activation and assisting customers with phone number change. • Assisted customers with technical issues in phone and service and transfer them to the right department after providing basic troubleshooting. TREC Pacific Business Process Solutions Sept 2012- Dec. 16th F, Raffles Corporate Center, Ortigas Center, Pasig City 2012 (Seasonal Customer Service Representative (buycostumes.com) Account) • Assisted customers in placing their orders, processing returns for an online shopping store for costumes and party supplies. NCO (RMH Teleservices Asia Pacific, Inc. June 2011-Aug 2F, Blue Wave Strip Mall, Marquinton, Marikina City 2012 Customer Service Representative (Cricket Mobile) • First line of defense in assisting customers related to their concerns with their phone service. • Processing payment and change plans and device replacements or switch. New phone activation and assisting customers with phone number change. • Assisted customers with technical issues in phone and service and transfer them to the right department after providing basic troubleshooting. Elle Contact Center January- Medical City, Ortigas Center, Pasig City January 2011 Customer Service Representative • Appointment setting for a timeshare account