Divya Asthana

DIVYA ASTHANA -; Email id:- CAREER OBJECTIVE To secure a promising position in an organization that offers me both challenges and opportunities for growth. PROFILE Young dynamic candidate seeking a long career. Good decision making abilities. Able to garner positive results in adverse conditions. Self motivated and hard working individual. Good Communication Skills. PROFESSIONAL EXPERIENCE Organization: Avadh Collegiate Lucknow Designation: Office Co-ordinator Time Period: July -2014 –Nov 2014 Responsibilities : Handling Office Work. Helping in Recruitment of New teachers. Maintaining Office Records. Assisting the Principal in routine activities of the school. Organization: ARRCADIA LEISURE JOURNEY LTD,CHANDIGARH Designation: Senior Relationship Officer Time Period: Sep-2012- Feb-2013 Responsibilities : Maintaining daily updated report of hotel rates, Maintaining DSR. Making outbound calls for negotiated rates. Organization: HEWITT ASSOCIATES LIMITED-GURGAON Designation: Senior Customer Care Executive Time period: Aug 2009- July 2010 Responsibilities:: Handling Inbound Calls for Mediclaim Insurance Process. SENDING REMINDERS FOR DUE PREMIUMS/UPDATION OF BALANCES. SOLVING QUERIES ON COVERED AND UNCOVERED MEDICAL EXPENSES. GIVING OUT INFORMATION ON HOW TO FILE MEDICAL CLAIMS AND THE ACCOMPANIED RECEIPTS. Organization: CONVERGYS INDIA LIMITED - GURGAON Designation: Customer Care Executive Time period: Oct 2008- April 2009 Responsibilities:: Handling Inbound Calls for Telecom process-ORANGE. Taking care of online phone recharge for pre-paid phones or Pay As U Go customers (PAYG). Disputes regarding unavailable balance. Disputes regarding special tariffs and Services. Balance dispute for post-paid connections related to bill etc. Number Portability issues for post-paid connections or Pay Monthly (PAYM) Customers. Organization: EXEL SERVICIES - GURGAON Designation: Customer Care Executive Time period: Nov 2007- Oct 2008 Responsibilities:: Handling Inbound Calls for Telecom process-ORANGE. Taking care of online phone recharge for pre-paid phones or Pay As U Go customers (PAYG). Disputes regarding unavailable balance. Disputes regarding special tariffs and Services. Balance dispute for post-paid connections related to bill etc. Number Portability issues for post-paid connections or Pay Monthly (PAYM) Customers. ACADEMICS Master’s Programme in (MBA) HUMAN RESOURCES- 2011 PGDBM (Human Resources) from Institute of Management Technology (Ghaziabad) Bachelor of HOTEL MANAGEMENT – 2007 Hotel Management from Institute of Hotel Management Catering Technology & Applied Nutrition. Bhopal. Intermediate – 2004 – City Montessori school, LDA, Branch, Lucknow .Matriculation – 2002 – City Montessori school, Rajendra Nagar , Branch ,Lucknow Computer Proficiency Computer Proficiency - Microsoft Office, PowerPoint, MS Access Good communication, analytical, convincing skills. Good in Event Management. Leadership skills. SKILLS SET Good communication, convincing skills. Good in Event Management. Leadership skills. I declare that the above-mentioned details are true to the best of my knowledge. Date :: DIVYA ASTHANA