Diwa T. Capellan

Do you feel the burden of handling your business on your own? Do you need someone to manage tasks, someone you can trust with your private matters? Motivated, dedicated, attentive to detail, fast learner, and deliver quality results with minimal supervision? Let me help you! I have years of experience as a customer service specialist for 8 years, Real estate agent for 4 years. Most of my work focuses on customer service and real estate property specialists in sales and admin work. Experienced working with a US-based client as customer service for outbound and inbound calls, customer retention, online casino, chat and email specialist, and property specialist seeking to help and provide your company a customer experience and take it to the next level. A determined and versatile person. I can adapt to different kinds of tasks. I am a fast learner with minimal to zero supervision. With my background in the field, I will help you get the job done.

Proficient in:

CRM, Microsoft Office, Citrix, Legasuite, Lunar, Intercom, Zendesk, Canva, Photoshop, Slack, Workstation, Google workspace

Summary of Qualifications:

Consult with clients and property showings

Appointment setting

Sales Presentation

Closing the sales

Collect all the requirements and checks from the client

Submit all the documents to the Marketing Assistant

Manage tight deadlines, respond promptly to inquiries via phone or email

Maintain calendar appointments

In charge of email campaigns

After-sales

Call handling Inbound and Outbound

Email and chat specialist

Respond in a timely manner

Follow call flows

Know how to probe and empathize

Taking ownership

Would you like to know more about me? I'd love to connect so we can discuss this project further and see how we may work together. I look forward to discussing the role in great detail.

I am looking forward to working with you soon!