DIXIE DARLEN
ANOG
Amazon Account Manager
ABOUT ME
WORK EXPERIENCES
I am an Amazon Seller Virtual
Customer Service Representative
Assistant and I can help you run
Acquire BPO: July 2014 - September 2022
your business smoothly and
I am responsible for managing various customer issues
efficiently through my infallible
related to billing and collections support, client
Amazon skillset strategies from A to
inquiries, product support, and inbound sales.
Z. In addition, with my 10-year
I ensure our clients experience an excellent customer
experience in world-class customer
service journey.
service, I can definitely help you
retain your customers, grow brand
Financial Advisor
loyalty, and acquire new customers
Sun Life of Canada: Jan 2019 - February 2021
by providing excellent service. This
I work with clients and come up with a custom-fit
will significantly drive up your
financial plan, investment strategy, and comprehensive
revenue.
protection package that best suit their needs.
SKILLS
Product Research
Supplier Sourcing
Keyword Research
Product Listing/Optimization
Inventory Management
Basic Graphic Design
Customer Service
Data Mining
I provide aftersales service by performing policy
updates and policy reviews.
Technical Support Service Representative
APAC Teleservices: March 2012 - June 2014
I communicate with clients via phone calls, emails, and
web chat to provide step-by-step solutions effective in
resolving hardware or software problems.
I am responsible for managing cases and ensuring the
timely resolution of client concerns.
TRAINING ATTENDED
Amazon Seller VA Masterclass
October - November 2022
EDUCATION
Polytechnic University of the Phils.
Bachelor in Entrepreneurship
Graduate
September 2020
CONTACT ME
live:dixieanog-https://www.linkedin.com/in/dixiedarlen/
SOFTWARE/PROGRAMS
Internet Communications – Skype, Zoom, Discord, Google
Hangouts, Viber, Messenger, Microsoft Teams, Webex
Social Media – Facebook, Twitter, Google+, Pinterest,
LinkedIn, Youtube
Project Management Tools – Helium 10, Trello, Slack,
Google Docs
Virtual Assistance – MS Office (Excel, Word, Powerpoint),
Gmail (Email, Docs, Reader, Calendar, Google Drive,
Classroom), Grammarly
Canva – for simple designs
Clipchamp – for video editing
CRM - Salesforce, Citrix
