Curriculum Vitae
Name and surname: Đorđe Stojić(Djordje Stojic)
Nationality: Serbian
Adress: Brđanska 189 Ripanj, Belgrade(Voždovac)
E-mail:-Contact phone: - ; -
Linkedin: http://www.linkedin.com/in/đorđe-stojić-2a42a3a3/
Education:
Electrotechnical school- High school, Belgrade
o Electrician of automation (average evaluation: 4,46),
o Graduated: 2004.
Student of 2nd grade of Information and Communication College, Belgrade - Present
o course: Internet Tehnologies
Work Experience:
NOC Analyst – Telenor Common Operation, April 2015. – Present
Responsibility for 24/7/365 monitoring of all Telco services and network, IT equpment and IP
network(M2000,U2000,NeraNetmaster,SAM mpls, OSS Ericsson)
Monitoring and handling alarms on nodes and services for Telenor Serbia and Telenor Danmark (Nagios,
Solarwinds)
Responsibility for continuos alarm handling and fault reporting (Telenor Serbia, Telenor Danmark)
Monitoring and alarm handling of ATMs for Telenor Bank
Creating trouble tickets ( IBM Service Management Tool, Remedy)
Coordination with Internal Security Department and external security companies
Monitoring of DDoS attacks (Radware,Netfllow,Defense Pippe, Snorby)
Coordination with other Telenor departments and subcontractors regarding planned activities
Creating and sending incident notifications
Advanced Service Support Representative– Telenor Serbia, November 2014. – April 2015.
Acts as an owner of customer’s problem resolution and provides timely information on resolution progress.
Communicates with customers and provides technical competencies needed for efficient resolution of
customers’ complaints
Supports the resolution of all consumer and business clients complaints related to Digital and advanced services
including Blackberry, Telenor FMC Services: mobile voice, mobile data, fixed voice, fixed data, mobile VAS, fixed
VAS and efficiently communicates across the organization
Solving and responding to consumer and business customers’ complex complaints related, but not limited to
following services: Professional fixed voice solutions, Asymmetric and symmetric Internet and Data VPN
services, Advanced Broadband services (APN, Intranet etc.), Web hosting, Mail hosting and Domain registration,
Fleet management, M2M, Cloud services, Blackberry
Remote monitoring and troubleshooting of business Customer Premises Equipment (CPE)
Gathering information on network faults and distributes it to CNOC for further solving
Active participation in the processes of exclusion, suspension and deactivation regarding bad debt and control
and prevention of potential fraud through:
o Analysis of daily reports on the types, amount and manner of user-based tariff consumption packages and
added benefits
o Contacting and informing customers regarding debt amount and exclusions based on claims received through
asynchronous consumption (HUM) and the achieved agreements with customers
E-load support for indirect sales
Committed to timelines and Service level agreements communicated toward customers and internal
organization
Administrator of Technical Support (NOC L1) - Orion Telekom, March 2013. – November 2014.
Providing technical support to buissnes and VIP customers
Communicating with vendors and partners
Troubleshooting and resolving issues with ADSL links, WiFi links(5GHz and 2.4 GHz), CDMA links,Optical links,
Fixed telephony (Voice Over WiFi, Voice Over Optical, Voice Over CDMA), IPTV…
Work on Mikrotik i Cisco devices
Configuring VPN connections for customer
Monitoring of network and services (Nagios, M2000, PRTG, DUDE)
Creating trouble tickets in Kayako ticketing system
Technical support for residential clients- Orion Telekom, July 2011. - March 2013.
Providing technical support to customers of Internet services
Troubleshooting and resolving issues with ADSL,WiFi (5GHz and 2.4 GHz),CDMA, IPTV, Fixed telephony (Voice
Over WiFi, Voice Over Optical, Voice Over CDMA),
Work on field
Technical support- YUBC Net Internet Provider, September 2009. - July 2011.
Providing technical support to customers (ADSL, Hosting, Voip, Dial up...)
Monitoring of network
Skills:
Modems
Windows
(XP,7,10)
MikroTik
Technologies
Cisco
Technologies
Office 365
MS Office
LAN-WAN
VPN
TCP/IP
Wireless
Tehnologies
Internet/intra
net
Routers
Mobile
Technologies
CDMA
Voice over IP
Troubleshooting
Network
Administration
Technical
Support
IBM Service
managment
Kayako
SolarWinds
Nagios
ADSL
Ubquiti
Technologies
Knowledge languages:
Native language: Serbian
English:
o
o
o
Understanding: Listening- B2 ; Reading- B1 ,
Speaking : Spoken interaction- B1 ; Spoken production- B1,
Writting : B1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Personality:
Team player, work with people, working on OS, Great knowlage of computers networks, responsible, desire for
progress and improvement, good communcation skils gained trough speaking with customers and resolving
their technical problems…
Other:
Driver Licence -B category (Active driver)
No smoker
Active playing futsal
