Dolorithy Quirimet

Dolorithy B. Quirimet Address: Block 39 Lot 33 Phase 2A Alta Tierra Homes, Brgy. Olaes, GMA, Cavite Contact No.: (- Landline: (+46) 404 - 5907 E-mail:- OBJECTIVE: To obtain a rewarding position and coordinates with a team of highly experienced professionals for my personal as well as corporate growth. EDUCATIONAL BACKGROUND: TERTIARYTechnological University of the Philippines - Taguig COURSEB.T. Information Technology 2011 Graduate (Laderrized Program) Technological University of the Philippines - Cavite Computer Engineering Technology 2006 Graduate SECONDARYOur Lady of Perpetual Help Academy - Linamon 2003 Graduate NON CALL CENTER WORK EXPERIENCE: ON Semiconductor Philippines Inc. Golden Mile Business Park, SEZ, Governor's Drive B. Business Address, Governor's Drive BO. Maduya Carmona, Cavite. Technical Operator September 16, 2006 – July 5, 2009 Test, mark, tape and reel IC components CALL CENTER WORK EXPERIENCE: Sutherland Global Services Total Corporate Center, Triangle Drive corner 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig City, Metro Manila, Philippines Customer Service Associate October 2010 – June 2011 Provide customer services through first contact resolution Command Center Associate (5 months Probationary) June 2011 – November 2011 Floor management responsibilities include monitoring intraday operational performance of a certain program; noting and identifying exceptions to performance; and executing established exception procedures including agent actions; system updates; and support group notifications including RPM; Quality and HR Convergys Glorietta 5 East Street, Ayala Center, Makati City 1224, PHILIPPINES Coordinator Reporting November 15, 2011 to April 30, 2013 Dimension & Scope: Responsible for the creation and maintenance of organizational and client reports as well as the daily production and distribution of such reports. The position exists to fulfill contractual reporting obligations to the client and to provide management with operation reports; as well as developing improved reports. The position allows for creativity and expertise in the tools to make recommendations to Operations but does not allow for input on measures or operational processes. There would not be any Client contact. May also be responsible for the maintenance and support of internal tools. Principal Duties and Responsibilities: Assist in coordinating the implementation of the reporting process (e.g. determine data collection tools, establishment of data collection and distribution process.) Produce ad hoc reports, and trending data Develop new reports/graphs and additions/deletions from existing reports. Communicate with and take direction from Project Managers and Operations to understand client and operational report needs. Distribute reports to internal clients via e-mail and electronic feeds Set-up periodic, recurring reports that can be sent to the Client if desired Maintain existing reports, as well as, monthly and year-to-date summaries Suggest solutions to improve reporting processes. Preparation and set-up of various Operation reports, i.e., scorecards and data collection. Generate and print reports from internal systems. Reconcile each database and resolve any discrepancies. Run standard reports for inbound / outbound centers. Enhance existing reports and graphs as necessary and required. Add new reports and graphs as necessary and required. Work with call centers to retrieve, process, and distribute data and reports. Communicate and coordinate the distribution of reports to customers Convergys 6796 Ayala Avenue, Corner Salcedo St., Legaspi Village, Makati City 1200, PHILIPPINES Scheduler May 01, 2013 to March 17, 2017 Dimension & Scope: The Associate; Resource and Planning Management works closely with Client Services; Operations and other members of the Resource and Planning Management teams as well as individual agents to provide production schedules which meet the business needs of the account and provide the agent the best possible schedule in terms of their seniority; skill and preferences. Principal Duties and Responsibilities: Maintain agent level information within scheduling software database (IEX TotalView) Manage agent preference, time off requests, and shift bid processes Function as a consultant to client/operations on staffing requirements, setting thresholds (overhead, time off, overtime, absences, etc.) Prepare schedules for Production areas within the organization accurately, and within deadlines Identify status changes and reflect in relevant databases Provide hiring needs and schedules to management Provide scheduling analysis to Operations. Prepare statistical reports and perform daily, weekly and monthly trend analysis and project reports. iQor Philippines 3F Robinson’s Place, Auginaldo Hi-way, cor Gov. Drive, Palapala, Dasmariñas, Cavite WFM Supervisor – Reports Analyst June 27, 2017 – March 2, 2018 Dimension and Scope Responsible for the creation and maintenance of organizational and client reports as well as the daily production and distribution of such reports. The position exists to provide management with Operation’s reports; as well as developing improved reports. Principal Duties and Responsibilities: Design, develop and implement new as well as maintain existing MS Access Database and MS Excel applications that are supported and managed within the account.  Develops process documents for all new automated reports and process improvements as well as updates any existing training material with any changes made to either database applications or processes. Uploads daily files into MS Access database for daily/weekly/monthly reporting. Generates daily Operation’s reports such as metrics and huddle dashboards, scorecards, phonetime, attendance and evaluation reports. Finalizes and verifies scorecards for monthly incentives. Design reports from scratch as needed by Ops. Developed website tool for agents' spiel reference. Set up scheduled task on both MS Access and MS Excel for daily raw data of reports to save time  Produce ad hoc reports, and trending data Distribute reports to internal clients via e-mail PSG Global Solutions 3F Robinson’s Place, Auginaldo Hi-way, cor Gov. Drive, Palapala, Dasmariñas, Cavite Reporting Specialist March 19, 2018 – September 14, 2018 Dimension and Scope The Reporting Specialist is responsible for the accomplishment and delivery of reports necessary to clients and operations. The role is responsible for reports generation, data presentation and data analysis while observing accuracy and timeliness of delivery. Principal Duties and Responsibilities: Ensure that all program and client reports are accomplished and sent regularly to concerned individuals in a timely manner. Ensure that data reflected in the reports are accurate and up to date. Responsible for ad hoc reports / analysis requested by operations based on the data that the group maintains (within reasonable TAT). Coordinate with internal departments to ensure reporting needs are met and improvements are delivered. Reports presentations to stakeholders. Distribute reports to internal clients via e-mail Technical Skills: Proficiency with various software applications programs including e-mail platforms, Microsoft Word, and Excel. Creates VBA automated templates to run ad – hoc reports on a daily basis. Background on Database Programming (MySQL, MS Access) Non – Technical Skills Ability to plan, organize and schedule work flow to meet rigid project deadlines. High initiative with the ability to recognize trends or inconsistencies Ability to process a high volume of detailed work in a short time frame Maintain a high degree of confidentiality Communicate professionally and effectively with all levels of management PERSONAL BACKGROUND Age:33 yrs. Old Date of Birth:September 14, 1984 Civil Status:Married (with 1 Child) CHARACTER REFERENCES Ma. Guada Veneracion Supervisor Reporting 0917 - Riva Ann Balderrama Continuous Improvement and Business0917 - Performance Analyst