Dom S. Alcantara

Hi,

Good day!

I'm with the BPO industry here in the Philippines for more than 10 years with strong background in executive/upper management reports. I also do clients and stakeholders reporting with focus on KPIs, SLAs, dashboards, and powerpoint presentations. I also have experience with payroll and scheduling. I was primarily a one-man support for a startup company in the US which caters to online ordering. We were able to grow from 5 phone agents to 100 both US and locally. I can also do quality assurance which was my job for more than 8 years. My last employer was a pioneer of the BPO industry in the Philippines and I was reporting directly to the VP and CEO. I was their main contact for everything that is Operations Support-related tasks.

I can work anytime (US time zones have been my schedule since I started) and pretty much available including weekends. I have a stable internet connection. I am very proficient in MS Office especially Excel. I am also knowledgeable of Google Apps such as Drive, Calendars, Gmail, and Sheets. I will be available as soon as next week.

I can share you my resume and references should you want an interview. I believe my experience can help you achieve your mission and vision. I love an open and honest culture where improvement is constant. We work with passion and dedication.

Looking forward to hearing from you and I hope I can share my talents/skills to your company.

Thank you so much,
Dom Alcantara