I am community manager in game Vampire Fall Origins for 3 years now.
What I learned in my years of community moderation is:
->Community is your target market, treat it right
->Negative feedback should be dealt with understanding
->Community manager should hear out everyone, but follow his companys vision and not just blindly follow
community requests
->Should be aware of most changes and the company discussion
I am available for any kind of work. After test week we can discuss payment.