Donaleen Labides

 SKILLS Excellent English communication skills Strong interpersonal skills in handling high-stress situations Ability to multi-task in a fast past, changing environment. Excellent typing skills Instagram, Twitter, Facebook, Pinterest, YouTube, Vimeo, DropBox, MailChimp, Hootsuite, Google Drive, WordPress, Excel Sheet, Adobe PhotoShop 10 years of Customer Service and Telesales Work experience March 2015 – October 2017 Asian Efficiency Limited Virtual Customer Service Representative Responsible for answering emails from the customers. Managed social media platforms, create Standard Operating Procedures. Reason for resigning: Need to look for a long term job August 2014 – February 2015 Virtual Assistant (Fitness Company) Reason for leaving: Contract Ended April 2004 – June 2014               Aegis PeopleSupport Philippines Inc.                         Reason for leaving: Need to go back to school Quality Assurance Analyst – Travel Account (2007 – June 2014) Responsible for handling transaction monitoring of agents and supervisors handling live calls; grading calls monitored using the approved grading system established by the client; and providing feedback designed to improve quality of the call with the aim of the enhancing the customer’s experience and satisfaction. We also transcribe calls if there is a need to investigate a specific agent and how they handled his calls. Handled email account where I made sure that each agent is replying to the emails correctly, accurately and on time. Peer Trainer – Travel Account Assist trainer in training new hires and prepare to be ready in taking calls Mentor – Travel Account Responsible to assist new hires while their taking calls. Team OIC Handle team in behalf of the supervisor. Provide coaching and feedback. Customer Service Representative- Travel Account Provide comprehensive and quality customer care at all times by providing the appropriate and accurate responses to customer queries. EDUCATION 1994 – 2002University of San Carlos – Technological CenterTalamban Cebu College- Bachelor of Science in Industrial Engineering 1990 – 1994University of San Jose Recoletos Cebu City High school 1985 – 1990Colegio del Santo Niño Cebu City Elementary OTHERS Available to undergo client-specific training Willingness to work in shifting schedules in 24 x 7 environment (flexible with work schedules) References Genevie Allecer Lead, Quality, Teleperformance, Philippines Email:-Mobile No:- Chell-Amy Jimenez Manager, Teleperformance, Philippines Email:-Mobile No:- Milsy B. Yap Specialist, Quality, Teleperformance, Philippines Email:-Mobile No.:-