Donna Angel Gavino

Donna Angel L. Gavino S.I.R BLK. 5 #321 New Matina Davao City- Skype:-PERSONAL DATA Civil Status Date of Birth Place of Birth Gender : Single : March 01, 1993 : Davao City : Female Nationality Religion Height Weight : Filipino : Catholic : 5'2” : 55kls. OBJECTIVE To use the skills and knowledge I learned as a significant contribution to your company. HIGHLIGHTS  Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills  Patient, empathetic and convincing  Keen listening and quick thinking abilities  Adaptable, can work in shifts  Pleasant and cheerful voice quality  Ability to handle stress  Computer literate – Photoshop CS5, Microsoft Word, Excel  Courteous demeanor EXPERIENCE Call Center Agent June 2013 to October 2015 Six Eleven Global Services – Davao City, Davao del Sur Virtual Assistant Name of the Client: George Price  30 calls per day  Send a work end day report to the client  Conducted business to consumer appointment setting  Scheduled an average of 3 appointments per week  Making follow-up calls to customers whenever necessary  Maintained friendly and professional customer interactions  Answered customer’s questions regarding the services and availability.  Bookmarking sites  Social Media Marketing Links: https://www.facebook.com/beautifulhomesandgardens.ca/ https://www.facebook.com/Exoticsportscarhire-/ https://twitter.com/myfundingdepot Outbound Telemarketing  Lead mining  Contacted the prospects to discuss how their needs could be met with specific services.  Making follow-up calls to customers whenever necessary  Conducted business to business telephone sales Retention Specialist Name of the Client: Aaron Rand  Implemented a consultative selling approach on all inbound calls.  Negotiated prices, terms of sales and service agreements.  Provided accurate and appropriate information in response to customer inquiries.  Demonstrated mastery of customer service call script within specified time frames.  Addressed customer service inquiries in a timely and accurate fashion.  Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.  Properly directed inbound calls in phone queues to improve call flow.  Assisted customers with their queries and problems by phone and e-mail. Call Center Agent October 2015 to January 2017 Conscendo Teleservices – Davao City, Davao del Sur Name of the Client: Sean Taylor Pure Customer Service Representative  Answer the customers concerns and queries by e-mail, chat and phone.  Provide customers accurate information.  Provide a good customer service like compensation for the delayed orders or unsatisfied with the services. Email Support  Assigned 50-100 emails  Answer queries and provide the correct information to the customer Chat Support  Maximum of 4 chats per contacts  Assisted customers with their queries and problems EDUCATION 2005 MAGALLANES ELEMENTARY SCHOOL 2009 STA. ANA NATIONAL HIGH SCHOOL 2013 SOUTHEASTERN MINDANAO INSTITUTE OF TECHNOLOGY 2 years Vocational Course Computer Science  Top 2 Honors  National Certificate II House Keeping CHARACTER REFERENCES Hanna Falle – Team Leader in VXI - April Mordeno – Manager in Conscendo - Sean Taylor – Client in in Conscendo -